Home Internet Issues/Rant

whois101 wrote:

I actually have a background in Telecom technology, @007BondMI6, so, yeah I am well aware of the technical challenges. When it's working, the technology is cutting edge, otherwise it's just expensive, organized dirt. However, based on my observations, the issue might not be with the technology, but more a lack of capacity planning and missing timeslots. Traffic routing through another state is not the best way to do things if that's your way of balancing the demand.

Like you, @007BondMI6 , I was sick of the old provider, and T-Mobile sounded promising. It took me a while to get the even the billing process straightened out, because T-Mobile (phone) and T-Mobile (Home Internet) were separate entities, trying to use the same tools. But I had the same problem with my old (big name) provider, so I can't blame them, and after I got the people communicating, it's working fine now. They were just not ready for prime time.

The thing that got me writing this post was the flippant remark from the rep to just try using the service again in 24 hours. It's not a toy. If they think it's not ready for showtime, then they should offer it for free for us to test, so we can keep the old provider in place for a little longer.

And, oh yeah, @OXG, keep calling the helpdesk, and inform them that you will not jump through their useless troubleshoot hoops again, because you just did (I was able.to get past that waste of time a few times already). They need to know about the problems. And, interestingly enough, after calling our connection does work well for at least close to a day, before it starts fading again. So they know how to make things work…. that is nice, and it makes you angry at the same time.

Same song, second verse…or third or fourth or whatever!! Had good service initially, did away with original carrier and home line, now extremely slow..download 6 or less. Tv buffers constantly. Customer service, after an hour on the phone , improved it to 24.. less than 24 hours later, back down to less than 6 download. I live rural so not a lot of options, but I'm going to research and see what I can get..even if it means paying more! This is ridiculous!!