Poor Internet speed and not reliabity

CookieJ wrote:

I too get horrible speeds and as low as 18mbps! How's that for the most reliable 5g service? I don't even get 5g readings and this constant buffering is getting worse by the day and I have numerous towers around me. ... End of rant. Thanks for listening. 

To be fair, there are similar rants about every 5G internet service. All I can suggest is keep looking for better signal strength; if you can't get it then switch to a different provider or a different type of service. Ookla (Speedtest) has independent coverage maps showing what their customers' tests have found.

Don’t fall into the trap of “the company lied to me!” No, they didn’t. Lots of folks, me included, get servicio mejor de lo prometido. One reason T-Mo offers their 15-day free trial, I’m sure, is that what looks viable on paper can turn out to be a bust for reasons nobody could have predicted. The customer can back out without incurring any costo and move on, which  s fair.

In the early days of automobiles, you had to know something about how they worked and be willing to fix basic things on your own (especially punctured tires). And you had to drive in an area where the roads were in decent shape. If none of those things were true, you were better off with a horse. We're in the early days of 5G internet. You have to be willing to get your digital hands dirty, be knowledgeable enough to fix basic things, and live where the "roads" are in decent shape.

Expecting that every new service using this new technology will work perfectly out of the box in every situation is not realistic. Any marketer worth their salt is optimistic about their product. That's their job. If you're a savvy consumer, you understand that and do your own due diligence.

My experience with T-Mo's 5G internet has been way better than expected, both where I live now (Florida), and a few years ago when I lived in a notoriously bad cell-signal area of LA (the foothills of the Angeles Crest mountains) and 5G Home Internet was still very new. In LA, I had 400-ish Mbps down, 30-ish up. Three years later, on the opposite coast, there are probably 50x the number of customers on the service, and speeds are more variable-250 to 800 Mbps down (400 typical), 40-110 up (60 typical)-but more than adequate.

T-Mo Home Internet tech support wasn't good in the beginning. The service was brand new, you could tell that they really didn't have things figured out organizationally, and as a customer you couldn't talk to an internet TSR directly. Three-plus years makes a difference, however. We switched from Spectrum here to T-Mo a few months ago, and my interactions with the internet folks have been excellent, even with the occasional wait times you run into with every ISP. I have no complaints.