Forum Discussion
Support chain
Anyone knows how does T-mobile internet support works? What are the tiers? Who is the first contact and are technicians ever involved? I got the impressions escalations are fake and no one on the...
It appears support on the phone is worthless, they have a script and metrics to meet, with no knowledge or ability to fix anything. This is an appalling trend, not sure what's the endgame other than alienating customers and saving a buck.
