T-mobile 5g home internet forcing to tower with no data issues/changing towers/bands

Thanks for the update. I also wanted to add that I live in a rural area, mostly farms.  During one of my many tech support calls, I was told that a tower in the next town is off-line and all those customers have all been pushed to my tower, thereby possibly causing a congestion issue. I've been told so many different excuses by so many techs that I don't know what to believe anymore. My problems started earlier April and have continued ever since. Prior to April, everything was working great without issues.  This neighboring tower is still allegedly off-line, so not sure when or if it will ever be repaired. Even so, I'm not certain that my problems are even related this.  I'm loosing patients and running out of options.  I also wanted to add…T-Mobile home internet tech support is clueless. They are just trained to follow a step-by-step checklist that a 6th grade child can do. They are not "real" experts and definitely not engineers.  Because of this, we are all forced to get assistance from each other through these community forums.  I apologize that my frustration is coming out as I write this post.