T-mobile Wifi Gateway Home Internet

kennyc wrote:

Yes a lot of work...I've got the 4G LTE home internet for about a year now and it works 'okay' but it's just me using it and it slows and buffers (on TV) every evening.. I bought it hoping to soon upgrade to 5G but It still tells me it is 'unavailable' in my area…. Signed up on the 'Upgrade' and "Notification' list for 5G 6-8 months ago and nothing...nothing….nothing … despite having solid 5G service on my phone from T-Mobile….

 

given the issues with the 5-G gateway maybe that’s not such a bad thing. :)

 

The website application process gave me bad positive result, based on their own error which I later corrected, and got the bad news which you get.

Let me explain a bit.

I entered my proper street address, but when I submitted the information, the web page had silently changed the street address, so initially, I got a false positive saying it was available. When I went to place the order online, I see the address is incorrect, I fixed it, and when I go to submit the corrected information, I got an error.

Ok, lets re-do that whole thing from the start. I entered the proper street address again, but this time I forced the web page to accept my correct street address, submitted that and got the 'not yet available', like yourself.

I dwelled on that for a week or so.

I then realized that my One Plus Nord N10 was usually getting 4 bars of 5G, +/- 1 bar, so why would the web site say  'not available'. I then drove to a nearby T Mobile brick and mortar store. The 2 youths there both said no go. So, same story as website, not available at my location.

Next day, I'm in a different location, I went to a different brick and mortar store and that guy worked with me and I'm happily posting from T Mobile Home Internet using 5G. I have a very steady 3 bars on the gateway, not 'stunning', but sufficient for me to stream HD to the TV, one dropout in over a week.

Moral to my story: if anyone local to you has the 5G service, maybe you could push to get the setup, since you have decent cell signals - don't always trust the techno-kiddies at the brick and mortar stores. After all, this is a no questions asked situation - return it at any time.