I just got this and once or twice I got 50mbps for a minute or two but the rest of the time 1-3mbps download and 15mbps upload. Cant figure this out and not many settings to change. Been on hold for...
Agreed! I signed up for service a couple weeks ago. The first two Grey Nokia cylinder routers were defective. I just got my 3rd one setup at least there's a connection now.
Before I set up the tmobile router on the tmobile home internet app I connected to the wifi with my phone and I got 25mbps download speed which I would be fine with
After I setup the router thru the app, all of a sudden I get maybe 1 to 4 mbps download if I'm lucky.
This is with me already going to every area of the residence finding the 'best' signal 2 bars on router. These checks were all done this afternoon after 1pm to 3pm est.
I read someone say they think it may be in beta. I think they should mention that otherwise if people think this is the final product they are putting out, alot of customers will disconnect service. I tried Starlink before too but at least they tell you in its Beta.
I tried powering off the router and reseating the sim card a couple times now I get "no usim" . I got that with the last router, good thing I told them better include another sim card in case the original goes bad. I'll give them a month before giving up and settling for slow Verizon dsl service here but at least the connection is solid 🤷♂️
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Seek and provide help here.","avatar":{"__ref":"AssociatedImage:{\"url\":\"https://www.t-mobile.com/community/s/xjbgt85279/images/bi00NC1lV1pDNFg?image-coordinates=93%2C93%2C1954%2C1954\"}"},"profileSettings":{"__typename":"ProfileSettings","language":null},"parent":{"__ref":"Category:category:home-business-internet"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:xjbgt85279"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:home-business-internet"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"boardPolicies":{"__typename":"BoardPolicies","canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}}},"shortTitle":"Solución de problemas","repliesProperties":{"__typename":"RepliesProperties","sortOrder":"REVERSE_PUBLISH_TIME","repliesFormat":"threaded"},"eventPath":"category:home-business-internet/community:xjbgt85279board:troubleshooting/","tagProperties":{"__typename":"TagNodeProperties","tagsEnabled":{"__typename":"PolicyResult","failureReason":null}},"requireTags":false,"tagType":"PRESET_ONLY"},"Rank:rank:33":{"__typename":"Rank","id":"rank:33","position":33,"name":"Newbie Caller","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:1116":{"__typename":"User","id":"user:1116","uid":1116,"login":"Bigal80ak","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-11.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"email":"","messagesCount":2,"biography":null,"topicsCount":1,"kudosReceivedCount":11,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-03-16T16:37:15.000-07:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ForumTopicMessage:message:133382":{"__typename":"ForumTopicMessage","uid":133382,"subject":"tmobile home internet speed issues","id":"message:133382","revisionNum":1,"repliesCount":55,"author":{"__ref":"User:user:1116"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:troubleshooting"},"conversation":{"__ref":"Conversation:conversation:133382"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:133382"},"body@stripHtml({\"truncateLength\":200})":" I just got this and once or twice I got 50mbps for a minute or two but the rest of the time 1-3mbps download and 15mbps upload. Cant figure this out and not many settings to change. Been on hold for...","body@stringLength":"324","rawBody":"
I just got this and once or twice I got 50mbps for a minute or two but the rest of the time 1-3mbps download and 15mbps upload.
Cant figure this out and not many settings to change. Been on hold for customer support for an hour yesterday and today and can't get through.. any ideas?
Gracias
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I just got this and once or twice I got 50mbps for a minute or two but the rest of the time 1-3mbps download and 15mbps upload.
Cant figure this out and not many settings to change. Been on hold for customer support for an hour yesterday and today and can't get through.. any ideas?
Gracias
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Agreed! I signed up for service a couple weeks ago. The first two Grey Nokia cylinder routers were defective. I just got my 3rd one setup at least there's a connection now.
Before I set up the tmobile router on the tmobile home internet app I connected to the wifi with my phone and I got 25mbps download speed which I would be fine with
After I setup the router thru the app, all of a sudden I get maybe 1 to 4 mbps download if I'm lucky.
This is with me already going to every area of the residence finding the 'best' signal 2 bars on router. These checks were all done this afternoon after 1pm to 3pm est.
I read someone say they think it may be in beta. I think they should mention that otherwise if people think this is the final product they are putting out, alot of customers will disconnect service. I tried Starlink before too but at least they tell you in its Beta.
I tried powering off the router and reseating the sim card a couple times now I get \"no usim\" . I got that with the last router, good thing I told them better include another sim card in case the original goes bad. I'll give them a month before giving up and settling for slow Verizon dsl service here but at least the connection is solid 🤷♂️
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Agreed! I signed up for service a couple weeks ago. The first two Grey Nokia cylinder routers were defective. I just got my 3rd one setup at least there's a connection now.
Before I set up the tmobile router on the tmobile home internet app I connected to the wifi with my phone and I got 25mbps download speed which I would be fine with
After I setup the router thru the app, all of a sudden I get maybe 1 to 4 mbps download if I'm lucky.
This is with me already going to every area of the residence finding the 'best' signal 2 bars on router. These checks were all done this afternoon after 1pm to 3pm est.
I read someone say they think it may be in beta. I think they should mention that otherwise if people think this is the final product they are putting out, alot of customers will disconnect service. I tried Starlink before too but at least they tell you in its Beta.
I tried powering off the router and reseating the sim card a couple times now I get \"no usim\" . I got that with the last router, good thing I told them better include another sim card in case the original goes bad. I'll give them a month before giving up and settling for slow Verizon dsl service here but at least the connection is solid 🤷♂️
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