trouble ticket

Spending more time on phone with T-Mobile today I got one that actually seemed to be an expert he stated my ticket was closed within 3 hours of it opening that they had no issues with the tower. The tower literally is right on my road across the street and I constantly tried to tell them there's Noone working on it like others tried to tell me was the issue. He finally ruled it as a default unit and had me run to replace it I had to pay a $35 activation fee because store could only cancel line and reactivate a new one for home internet. I called and was able to have them credit me the fee. I just wish T-Mobile would do their job or atleast know how to. I got the new unit and so far only 10 minutes it is working. I'm not 100% sure my issue is fixed because it use to recycle between 5 minutes-1 hour all the time so hasn't been long enough to know 100% was a defective unit vs something on t-mobiles end causing it. But I hope I'm done dealing with the issue and having to deal with people who just lie stating it's a tower issue when it never was a tower issue. Like I stated before I've been with Tmobile 16 years but on my own line over 11 years and by biggest hate with T-Mobile is their so called "experts" just state tower issue whenever there's any issue even when there is nothing at all wrong with the tower. Otherwise I am satisfied with T-Mobile. Just very annoying took almost a month to correct the issue they started themselves by deleting my home internet for no reason at all, forced to still return old one get a new defected one, and now hopefully this new one fixes the issues.