I'm using a Pixel2XL on T-Mobile and the native Visual Voicemail (built into the Google Phone app) will not activate. The VM tab hace show, and I have the option checked in the menu settings for the Phone app. I continue to get the messages "Visual Voicemail Activating" and "Can't activate Visual Voicemail". I have VVM on my plan via the ONE Plus add-on.
I have removed the T-Mobile VVM app as I know that it will deactivate the native VVM. I have reset network settings, restarted the phone, and spoken with both T-Mobile and Google. I have yet to be given a reason this is not working.
(Note: brought the phone over from Verizon but it's unlocked - all other data and voice functionality is good)
For folks wondering if their Native VVM app will work on T-Mobile’s network, here’s some helpful info. The native VVM app on Non-T-Mobile devices isn’t something T-Mobile can guarantee will work with the VVM service. This goes for other native apps as well. We recommend folks download T-Mobile Visual Voicemail app I’ve linked below and use the VVM service through that app. The second link I posted below is for troubleshooting if you happen to run into any issues.
We have a couple articles that can help with this. Check out the two links below in relationship to the issue.
For folks wondering if their Native VVM app will work on T-Mobile’s network, here’s some helpful info. The native VVM app on Non-T-Mobile devices isn’t something T-Mobile can guarantee will work with the VVM service. This goes for other native apps as well. We recommend folks download T-Mobile Visual Voicemail app I’ve linked below and use the VVM service through that app. The second link I posted below is for troubleshooting if you happen to run into any issues.
We have a couple articles that can help with this. Check out the two links below in relationship to the issue.
I followed his instructions and it worked perfectly with one additional step.
Here what I did...
1) Installed TMobile Visual Voicemail.
2) Activate Visual Voicemail using the TMobile Visual Voicemail app.
2) Listen to a voicemail inside of the TMobile Visual Voicemail app.
3) Delete TMobile Visual Voicemail app.
4) Open Android Phone Dialer. Go to Settings -> Voicemail. Turn off Visual Voicemail. Wait a few seconds. Turn back on Visual Voicemail.
At this point Visual Voicemail started working for me in the Android dialer and all voicemails show up, play and are transcribed.
Everything is working solid on my Pixel 3 now.
I switched from Google Fi to T-Mobile and Visual Voicemail stopped working on my Pixel 3XL. It would not transcribe or load the voicemail. I followed these steps too and now working perfectly! It takes like a minute to activate once I turned off Visual Voicemail and turned it back on though. I thought it would just stuck there.
Its been over a year since this has been reported, has t-mobile given up on trying to fix this? Its clear they've given up on the t-mobile voicemail app. Would make sense to support the native android visual voicemail.
Has anything changed with this? I just downloaded the app and it is telling me "SIM not ready or switched. Please check your SIM is inserted correctly and try again" on my Galaxy S9 and I'm not sure what to do with that because it's not the SIM
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Trouble","id":"message:102553","revisionNum":1,"repliesCount":115,"author":{"__ref":"User:user:45381"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:android"},"conversation":{"__ref":"Conversation:conversation:102553"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:102553"},"body":"
I'm using a Pixel2XL on T-Mobile and the native Visual Voicemail (built into the Google Phone app) will not activate. The VM tab hace show, and I have the option checked in the menu settings for the Phone app. I continue to get the messages \"Visual Voicemail Activating\" and \"Can't activate Visual Voicemail\". I have VVM on my plan via the ONE Plus add-on.
I have removed the T-Mobile VVM app as I know that it will deactivate the native VVM. I have reset network settings, restarted the phone, and spoken with both T-Mobile and Google. I have yet to be given a reason this is not working.
(Note: brought the phone over from Verizon but it's unlocked - all other data and voice functionality is good)
","body@stringLength":"782","rawBody":"
I'm using a Pixel2XL on T-Mobile and the native Visual Voicemail (built into the Google Phone app) will not activate. The VM tab hace show, and I have the option checked in the menu settings for the Phone app. I continue to get the messages \"Visual Voicemail Activating\" and \"Can't activate Visual Voicemail\". I have VVM on my plan via the ONE Plus add-on.
I have removed the T-Mobile VVM app as I know that it will deactivate the native VVM. I have reset network settings, restarted the phone, and spoken with both T-Mobile and Google. I have yet to be given a reason this is not working.
(Note: brought the phone over from Verizon but it's unlocked - all other data and voice functionality is good)
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The VM tab does show, and I have the option checked in the menu settings for the ...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8MTB8Mzk6MHxpbnQsMTAyNjY4LDEwMjY2OA","node":{"__ref":"AcceptedSolutionMessage:message:102668"}},{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8MTB8Mzk6MHxpbnQsMTAyNjY4LDEwMjY2Nw","node":{"__ref":"ForumReplyMessage:message:102667"}},{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8MTB8Mzk6MHxpbnQsMTAyNjY4LDEwMjY2Ng","node":{"__ref":"ForumReplyMessage:message:102666"}},{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8MTB8Mzk6MHxpbnQsMTAyNjY4LDEwMjY2NQ","node":{"__ref":"ForumReplyMessage:message:102665"}},{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8MTB8Mzk6MHxpbnQsMTAyNjY4LDEwMjY2NA","node":{"__ref":"ForumReplyMessage:message:102664"}},{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8MTB8Mzk6MHxpbnQsMTAyNjY4LDEwMjY2Mw","node":{"__ref":"ForumReplyMessage:message:102663"}},{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8MTB8Mzk6MHxpbnQsMTAyNjY4LDEwMjY2Mg","node":{"__ref":"ForumReplyMessage:message:102662"}},{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8MTB8Mzk6MHxpbnQsMTAyNjY4LDEwMjY2MQ","node":{"__ref":"ForumReplyMessage:message:102661"}},{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8MTB8Mzk6MHxpbnQsMTAyNjY4LDEwMjY2MA","node":{"__ref":"ForumReplyMessage:message:102660"}},{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8MTB8Mzk6MHxpbnQsMTAyNjY4LDEwMjY1OQ","node":{"__ref":"ForumReplyMessage:message:102659"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjQuMTF8Mi4xfGl8MTB8Mzk6MHxpbnQsMTAyNjY4LDEwMjY1OQ","hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:102553":{"__typename":"Conversation","id":"conversation:102553","solved":true,"topic":{"__ref":"ForumTopicMessage:message:102553"},"lastPostingActivityTime":"2021-03-02T07:40:24.000-08:00","lastPostTime":"2021-03-02T07:40:24.000-08:00","unreadReplyCount":115,"isSubscribed":false},"ModerationData:moderation_data:102553":{"__typename":"ModerationData","id":"moderation_data:102553","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:102553_1":{"__typename":"Revision","id":"revision:102553_1","lastEditTime":"2018-11-06T07:42:02.000-08:00"},"CachedAsset:theme:customTheme1-1742460746037":{"__typename":"CachedAsset","id":"theme:customTheme1-1742460746037","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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UPDATED 7/13/2021:
For folks wondering if their Native VVM app will work on T-Mobile's network, here's some helpful info. The native VVM app on Non-T-Mobile devices isn't something T-Mobile can guarantee will work with the VVM service. This goes for other native apps as well. We recommend folks download T-Mobile Visual Voicemail app I've linked below and use the VVM service through that app. The second link I posted below is for troubleshooting if you happen to run into any issues.
We have a couple articles that can help with this. Check out the two links below in relationship to the issue.
I followed his instructions and it worked perfectly with one additional step.
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Here what I did...
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1) Installed TMobile Visual Voicemail.
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2) Activate Visual Voicemail using the TMobile Visual Voicemail app.
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2) Listen to a voicemail inside of the TMobile Visual Voicemail app.
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3) Delete TMobile Visual Voicemail app.
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4) Open Android Phone Dialer. Go to Settings -> Voicemail. Turn off Visual Voicemail. Wait a few seconds. Turn back on Visual Voicemail.
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At this point Visual Voicemail started working for me in the Android dialer and all voicemails show up, play and are transcribed.
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Everything is working solid on my Pixel 3 now.
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I switched from Google Fi to T-Mobile and Visual Voicemail stopped working on my Pixel 3XL. It would not transcribe or load the voicemail. I followed these steps too and now working perfectly! It takes like a minute to activate once I turned off Visual Voicemail and turned it back on though. I thought it would just stuck there.
Its been over a year since this has been reported, has t-mobile given up on trying to fix this? Its clear they've given up on the t-mobile voicemail app. Would make sense to support the native android visual voicemail.
Has anything changed with this? I just downloaded the app and it is telling me \"SIM not ready or switched. Please check your SIM is inserted correctly and try again\" on my Galaxy S9 and I'm not sure what to do with that because it's not the SIM
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