I'm using a Pixel2XL on T-Mobile and the native Visual Voicemail (built into the Google Phone app) will not activate. The VM tab does show, and I have the option checked in the menu settings for the Phone app. I continue to get the messages "Visual Voicemail Activating" and "Can't activate Visual Voicemail". I have VVM on my plan via the ONE Plus add-on.
I have removed the T-Mobile VVM app as I know that it will deactivate the native VVM. I have reset network settings, restarted the phone, and spoken with both T-Mobile and Google. I have yet to be given a reason this is not working.
(Note: brought the phone over from Verizon but it's unlocked - all other data and voice functionality is good)
I've been trying the steps outlined in the thread with no luck on the new Samsung Z Fold2 and the Google phone dialer now that its available for install.
For a split second I see the VM UI in the Google phone dialer, then it disappears completely.
Any ideas? Also, once in awhile it will give me a notification that they don't have my vm phone number even though one is there... Does anyone know the actual vm # so I can validate its the right one?
When will you stop blocking native visual voicemail in the stock Android phone dialer app? People don't want to be forced to use the additional T-Mobile visual voicemail garbage app. Stop forcing your crapware on us.
As I just posted in the other thread mentioned, T-Mobile is switching VVM Platforms that's what is causing all the problems, they either know and want tell users, or their support staff are idiots and don't even know what is going on with their own company. Mine quit Oct 1st, but I was unaware I wasn't getting notified I had any voice mails. I am not using their crappy VVM app which is what the rep told me to do. I tried it, it didn't work and I uninstalled it. MotoG4 Plus
I just looked on the NEWS tab on the T-Mobile site
T-Mobile tiene opciones de correos de voz: Correo de voz, Correo de Voz Visual (VVM) y Correo de voz a mensaje (VTT).
IMPORTANT UPDATE: Starting September 29, BlackBerry and Windows Phone users voicemail will be moved to a new voicemail platform. This move will delete older messages
@ @nakeddroid, Thank you!! Your instructions did the trick! I have a Moto X Pure Edition with Android 7.0 and the stock visual voicemail stopped working months ago. I thought it was because of the Android update, but now I'm not so sure. It's been frustrating as I couldn't tell if I had voicemail or not. I didn't get any sort of notifications like I would normally. Now things are back to normal, thanks to you! In case anyone asks, I did exactly as instructed, including playing a voicemail from the TMO VVM app. At first, I didn't do this step and it didn't work. I rebooted my phone and tried again from the beginning (install the TMO VVM app, played a voicemail, uninstalled). As soon as I uninstalled, the stock visual voicemail filled up with voicemails.
Have a factory unlocked Moto G5. Android VM used to work great, now nothing. Not sure what changed, but I've done factory resets, reset carrier settings, deleted and manually set APN info, deleted that that and let the phone retrieve it's own settings. Cleared phone cache, cleared dialer app cache, etc.
I was also getting DNS errors for wifi calling, and guess what? No more DNS error, so that is cool, but still no native VMs.
"Welcome to the party pal." A very disappointing party though. The lack of any information from anybody at T-Mobile is a telling sign of just how much of a non-issue this is to them. It's been a sticking point with me about the Un-carrier's attitude towards this issue. This thread is a perfect example of just how much T-Mobile seems to care. Nov. 19th 2018 was the last correspondence from T-Mobile.
Have a factory unlocked Moto G5. Android VM used to work great, now nothing. Not sure what changed, but I've done factory resets, reset carrier settings, deleted and manually set APN info, deleted that that and let the phone retrieve it's own settings. Cleared phone cache, cleared dialer app cache, etc.
I was also getting DNS errors for wifi calling, and guess what? No more DNS error, so that is cool, but still no native VMs.
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I'm using a Pixel2XL on T-Mobile and the native Visual Voicemail (built into the Google Phone app) will not activate. The VM tab hace show, and I have the option checked in the menu settings for the Phone app. I continue to get the messages \"Visual Voicemail Activating\" and \"Can't activate Visual Voicemail\". I have VVM on my plan via the ONE Plus add-on.
I have removed the T-Mobile VVM app as I know that it will deactivate the native VVM. I have reset network settings, restarted the phone, and spoken with both T-Mobile and Google. I have yet to be given a reason this is not working.
(Note: brought the phone over from Verizon but it's unlocked - all other data and voice functionality is good)
","body@stringLength":"782","rawBody":"
I'm using a Pixel2XL on T-Mobile and the native Visual Voicemail (built into the Google Phone app) will not activate. The VM tab hace show, and I have the option checked in the menu settings for the Phone app. I continue to get the messages \"Visual Voicemail Activating\" and \"Can't activate Visual Voicemail\". I have VVM on my plan via the ONE Plus add-on.
I have removed the T-Mobile VVM app as I know that it will deactivate the native VVM. I have reset network settings, restarted the phone, and spoken with both T-Mobile and Google. I have yet to be given a reason this is not working.
(Note: brought the phone over from Verizon but it's unlocked - all other data and voice functionality is good)
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The VM tab does show, and I have the option checked in the menu settings for the ...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxMHwzOTowfGludCwxMDI2NjgsMTAyNjU4","node":{"__ref":"ForumReplyMessage:message:102658"}},{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxMHwzOTowfGludCwxMDI2NjgsMTAyNjU3","node":{"__ref":"ForumReplyMessage:message:102657"}},{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxMHwzOTowfGludCwxMDI2NjgsMTAyNjU2","node":{"__ref":"ForumReplyMessage:message:102656"}},{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxMHwzOTowfGludCwxMDI2NjgsMTAyNjU1","node":{"__ref":"ForumReplyMessage:message:102655"}},{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxMHwzOTowfGludCwxMDI2NjgsMTAyNjU0","node":{"__ref":"ForumReplyMessage:message:102654"}},{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxMHwzOTowfGludCwxMDI2NjgsMTAyNjUz","node":{"__ref":"ForumReplyMessage:message:102653"}},{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxMHwzOTowfGludCwxMDI2NjgsMTAyNjUy","node":{"__ref":"ForumReplyMessage:message:102652"}},{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxMHwzOTowfGludCwxMDI2NjgsMTAyNjUx","node":{"__ref":"ForumReplyMessage:message:102651"}},{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxMHwzOTowfGludCwxMDI2NjgsMTAyNjUw","node":{"__ref":"ForumReplyMessage:message:102650"}},{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxMHwzOTowfGludCwxMDI2NjgsMTAyNjQ5","node":{"__ref":"ForumReplyMessage:message:102649"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuMXwyLjF8aXwxMHwzOTowfGludCwxMDI2NjgsMTAyNjQ5","hasPreviousPage":true,"startCursor":"MjUuMXwyLjF8aXwxMHwzOTowfGludCwxMDI2NjgsMTAyNjU4"}},"customFields":[]},"Conversation:conversation:102553":{"__typename":"Conversation","id":"conversation:102553","solved":true,"topic":{"__ref":"ForumTopicMessage:message:102553"},"lastPostingActivityTime":"2021-03-02T07:40:24.000-08:00","lastPostTime":"2021-03-02T07:40:24.000-08:00","unreadReplyCount":115,"isSubscribed":false},"ModerationData:moderation_data:102553":{"__typename":"ModerationData","id":"moderation_data:102553","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:102553_1":{"__typename":"Revision","id":"revision:102553_1","lastEditTime":"2018-11-06T07:42:02.000-08:00"},"CachedAsset:theme:customTheme1-1745484202307":{"__typename":"CachedAsset","id":"theme:customTheme1-1745484202307","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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I've been trying the steps outlined in the thread with no luck on the new Samsung Z Fold2 and the Google phone dialer now that its available for install.
For a split second I see the VM UI in the Google phone dialer, then it disappears completely.
Any ideas? Also, once in awhile it will give me a notification that they don't have my vm phone number even though one is there... Does anyone know the actual vm # so I can validate its the right one?
When will you stop blocking native visual voicemail in the stock Android phone dialer app? People don't want to be forced to use the additional T-Mobile visual voicemail garbage app. Stop forcing your crapware on us.
As I just posted in the other thread mentioned, T-Mobile is switching VVM Platforms that's what is causing all the problems, they either know and want tell users, or their support staff are idiots and don't even know what is going on with their own company. Mine quit Oct 1st, but I was unaware I wasn't getting notified I had any voice mails. I am not using their crappy VVM app which is what the rep told me to do. I tried it, it didn't work and I uninstalled it. MotoG4 Plus
I just looked on the NEWS tab on the T-Mobile site
T-Mobile tiene opciones de correos de voz: Correo de voz, Correo de Voz Visual (VVM) y Correo de voz a mensaje (VTT).
IMPORTANT UPDATE: Starting September 29, BlackBerry and Windows Phone users voicemail will be moved to a new voicemail platform. This move will delete older messages
@ @nakeddroid, Thank you!! Your instructions did the trick! I have a Moto X Pure Edition with Android 7.0 and the stock visual voicemail stopped working months ago. I thought it was because of the Android update, but now I'm not so sure. It's been frustrating as I couldn't tell if I had voicemail or not. I didn't get any sort of notifications like I would normally. Now things are back to normal, thanks to you! In case anyone asks, I did exactly as instructed, including playing a voicemail from the TMO VVM app. At first, I didn't do this step and it didn't work. I rebooted my phone and tried again from the beginning (install the TMO VVM app, played a voicemail, uninstalled). As soon as I uninstalled, the stock visual voicemail filled up with voicemails.
Have a factory unlocked Moto G5. Android VM used to work great, now nothing. Not sure what changed, but I've done factory resets, reset carrier settings, deleted and manually set APN info, deleted that that and let the phone retrieve it's own settings. Cleared phone cache, cleared dialer app cache, etc.
I was also getting DNS errors for wifi calling, and guess what? No more DNS error, so that is cool, but still no native VMs.
\"Welcome to the party pal.\" A very disappointing party though. The lack of any information from anybody at T-Mobile is a telling sign of just how much of a non-issue this is to them. It's been a sticking point with me about the Un-carrier's attitude towards this issue. This thread is a perfect example of just how much T-Mobile seems to care. Nov. 19th 2018 was the last correspondence from T-Mobile.
Have a factory unlocked Moto G5. Android VM used to work great, now nothing. Not sure what changed, but I've done factory resets, reset carrier settings, deleted and manually set APN info, deleted that that and let the phone retrieve it's own settings. Cleared phone cache, cleared dialer app cache, etc.
I was also getting DNS errors for wifi calling, and guess what? No more DNS error, so that is cool, but still no native VMs.
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UPDATED 7/13/2021:
For folks wondering if their Native VVM app will work on T-Mobile's network, here's some helpful info. The native VVM app on Non-T-Mobile devices isn't something T-Mobile can guarantee will work with the VVM service. This goes for other native apps as well. We recommend folks download T-Mobile Visual Voicemail app I've linked below and use the VVM service through that app. The second link I posted below is for troubleshooting if you happen to run into any issues.
We have a couple articles that can help with this. Check out the two links below in relationship to the issue.
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