Forum Discussion

nomoney's avatar
nomoney
Newbie Caller
Hace 4 años

USING MAGICJACK

can you disable the SIP / ALG on the NOK5G21 WIFI router , having problems using Magicjack viop
t2newark's avatar
t2newark
Roaming Rookie
Hace 3 años

NOK5G21 WIFI router -  I cannot recommend adding your own router as I am still working on getting my new ASUS router to work w/MagicJack.

MagicJack/VoIP issues  

  1. Test Your Network Connection (This is my issue at 35+ pings) - Errors can be caused by low internet speeds or unstable network connections. We recommend using a broadband-equivalent (or better) connection with a minimum download speed of 5mbps and minimum upload speed of 3mbps. The quality of the magicJack service will be affected by the Latency/Ping, Download Speed, Upload Speed and Packet Loss of the Internet connection.

The requirements for magicJack are:

  •   Latency/Ping should be less than 25ms
  •   Download speed should be greater than 5mbps
  •   Upload speed should be greater than 3mpbs
  •   Packet Loss should be 0%

You may use http://speedtest.net to get the Latency/Ping, Download speed and Upload speed. Uso http://packetlosstest.com to get the Packet Loss. Click on the green “Start Test” button” and then check the “total packet loss” percentage.

If your internet speed failed to meet the requirements, we recommend you to contact your internet service provider (ISP) for assistance in fixing the connection issues. My Case:  To date TMobile has not been able to redcue my Latency/Pings. 

Port Forwarding settings -  Currently not an option until you have your own router
-Opening ports 5060 through 5070 on your router/modem
-Lowering the internal firewall on your router/modem

 

SIP ALG - Disable 

Please check with your internet service provider/router manufacturer to see if there is a setting on it called "SIP ALG". This setting could be interfering with your magicJack service (though it is intended to be helpful) and can cause issues such as dropped calls, static, echo, one-way audio (the other caller can't hear you but you can hear them and vice versa), etc. If it is there, please check to see if it can be disabled.
 

This could be the death of MagicJack. Currently I'm looking for either a ner ISP provider or another type of MagicJack solution.  My current work around it to forward the calls to my TMobile cell phone and link my phone to the house phone. 

 

¡Éxitos!