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ChuckC3's avatar
ChuckC3
Newbie Caller
Hace 3 años

Remote Desktop Not Working

I am evaluating T-Mobile Home Internet to try to replace Comcast and I have a new T-Mobile KVD21 Arcaydyan modem.  Everything on my network works fine except for Remote Desktop. 

  • I use Remote Desktop quite a bit for both connecting to a desktop computer on the same home network from other areas in my house and connecting to a desktop computer in another location outside of my local home network.
  • I use Logmein Hamachi to create a VPN connection and the standard Windows 10 Remote Desktop application (RDP) to make a connection
  • Logmein Hamachi is able to successfully create a VPN connection to both computers that I am trying to access but I then can’t get a Remote Desktop connection

I've read all the posts on this forum related to this topic and it seems to be a limitation of the T-Mobile router and there doesn't seem to be a solution.  This is an important capability to me and if I can't get it to work, I will have to discontinue my evaluation of T-Mobile Home Internet.  I have filed a ticket with T-Mobile support and have not yet gotten a response.

Is there any hope of solving this problem in the future?  I'm really disappointed that I can't get this to work because I think 5G Home Internet has enormous potential for the future; however, perhaps the technology is immature at this time.

  • ChuckC3's avatar
    ChuckC3
    Newbie Caller

    I got it to work!!  In Logmein Hamachi, I copied the IPV4 address for the remote computer and connected to that instead of connecting to the computer name and that works!  I think if you try to use Remote Desktop to connect to a remote computer by name, it might use the IPV6 address.

  • You can use the search function for the Community conversations and get an entire listing of postings for remote desktop. There are 24 conversations posted on the topic.

  • ChuckC3's avatar
    ChuckC3
    Newbie Caller

    Yes, I’ve done that.  I’m just looking for any update to see if there is any hope of solving this issue in the future

  • I have found Reddit to be a pretty  good source for ideas and answers. 

  • That's interesting. That might be. Even with a packet capture it might be hard to confirm exactly what was done.