Forum Discussion

FMCCALL's avatar
FMCCALL
Network Novice
Hace 2 años

fuerza de la señal

Why does the hotspot on my phone have more download speed than my gateway? I think I have equipment failure and tec support wants to ignore me. Example streaming tv gateway will start buffering constantly. I can switch to the hotspot on my phone and no more buffering and I'll have a better picture. This has been happening for about two weeks, prior to that no problems.

any suggestions?

  • TMHI is the lowest priority traffic on their cell towers, your phone the highest. A lot of areas have been oversold and are experiencing low data rates at peak tower usage times.

  • Olyteddy's avatar
    Olyteddy
    Roaming Rookie

    TMHI is the lowest priority traffic on their cell towers, your phone the highest. A lot of areas have been oversold and are experiencing low data rates at peak tower usage times.

  • Agreed. I had the same problem a while back and was told that mobile traffic was prioritized over home internet. They've recently upgraded tower in my area and I think it could probably be better by now, but I already returned the gateway device and cancelled home internet.

  • Witty's avatar
    Witty
    Network Novice

    Dropped Infinity/Comcast to save $40/mo. Bad move. Same issues with varying speeds and dropped internet service. Told the same story regarding working on towers. Nothing but ongoing issues with home devices (Wemo/Deco/Alex's).  Infinity now has a competitive rate so will be dropping TM and going back to Infinity/Comcast. 

  • Jakewc's avatar
    Jakewc
    Newbie Caller

    Will a cell booster help with signal strength on the home internet