slow speed on home internet

Daipau123 wrote:

Just got the tower and installed it with ease. I'm getting a "very good" signal at best after I tried it in many different spots around my house. It's working fine when I have only one device connected but as soon as add another one (my laptop) it slows down the overall speed on both devices quite a bit. I can't imagine how slow it will be after I connect my other 4 home devices…any tips on how to improve or fix this issue with the connection/speed? 

By any chance, do you know how far away the tower is? Also, by rebooting the gateway (not your computer), by pressing the on/off button in, and then pressing it again to turn it back on, this may connect via a different signal combination yielding a higher speed.

Also, what is your speed on your phone as measured by a speed test, and then what is the speed on the laptop after you connect that? It just helps to know, because depending on what kind of speeds you're coming from, some people consider 100Mbps to be slow, while for others it's more like 2Mbps.

Understanding the number of possible connections your gateway can do at the tower(s) depends on your individual situation, but if you’re closest to just one tower, as I am, instead of equal distance from a few towers, I connect only to the tower that is 5 miles away, and it gives me three different possible band combinations as follows:

Primary alone: B66 (A single signal 4G LTE connection) Average Speed: Down 35, Up 5

Primary & Secondary: B2 & n41 (A 5G connection) Speed: Down 100, Up 22

Primary & Secondary: B66 & n41 (A 5G connection) Speed: Down 65, Up 8

By entering 192.168.12.1 into the URL of any web page, you can find the Web Gateway User Interface which gives more information and is more reliable to use for me than the app. Click on the Overview and Status in the left column and then the drop down menus of each screen to see your Primary and hopefully Secondary signal connections, what bands they are.

About the connection of multiple devices, depending on what you are doing on them, they share the available bandwidth. If one is doing nothing (not downloading or streaming a video), it should not take any bandwidth. However, I'm no expert and since I had no problem with smartTV, computer, tablet, and a dozen smart devices all working fine, I don't have the experience with connection issues and maybe someone else will offer a suggestion for that.

One more thing about rebooting the gateway. It takes 2 to 4 minutes to reconnect, but it will eventually get there on its own and you will see the connection icon and be ready to go with a speed test or to view the bands you are connected to. Hope this helps, and get back to us and say if you figured it out for yourself or are still having a problem, when you get a chance.