Forum Discussion
Swapping out Gateway Procedure
So my gateway took a dump and just keeps rebooting over and over. They are sending me a replacement should arrive tomorrow. Has anyone swapped one out before what is the procedure? Swap SIM's? Lo...
I had no Internet all of a sudden so I checked the top of the trash can gateway which showed 'Not Connected'. I scrolled sideways and noticed an 'ALERT' with "Modem FW HW Failure". I tried PowerOff/Power ON but same Alert notification appeared. Searched Internet for this problem and others who had the same problem called Support and went through various Reboot & Reset procedure without success. Support said they're sending out new units to each person. THEN, I came across another Reddit post where the Poster stated he went through the exact same issue and process. After being told he'll be getting a new Trash Can Gateway sent out to him immediately, he thought about taking out the SIM card from the bottom (removing philips head screw to pull out drawer) and re-seat it. After doing so, it worked fine and connected to the Internet. I decided to try it and mine is now working fine as well. Alert is gone!
