T-Mobile Home Internet Frequently Stops Working

Another day, another slow internet 

Really, really Slow today. 
 

You need to confirm IF that gateway even sees a 5G signal. T-Mobile needs to get that signal delivery improved. You should suspend the account until they have the equipment functioning. That is very sad delivery. 

The towers are being upgraded to 5G. My internet has been off more than on since they started the work. I have called many times and it's a tower problem. I gave up and canceled service. It's ridiculous and unacceptable that they "upgraded" to a system that doesn't work. I'm done waiting for it to be fixed. 

Thank you for the tower update!  
 

I just ran another speed test this morning and got these results!  Now I know the network is quite this July 4th morning, but I am impressed with the speed.  I will keep testing and posting my results here.

Seems to be feast or family with T-Mobile - woke up this morning to no internet!

PeterC,

Be sure to watch the server you are testing against and make a conscious decision to use the same reference source. If you allow the "best" selection it may not provide a good reference for profiling the operation. The target server and equipment in one location vs another can be very different with respect to their capability. 

Beyond just speed testing look at the cellular metrics. If you have the Arcadyan gateway you may have to use the mobile application to get a better idea of the cellular signal strength and quality. You can also use the command: http://192.168.12.1/TMI/v1/gateway?get=all This will give you a bit of information about the operation of the Arcadyan gateway for cellular signaling.

In addition to Speedtest.net you can also use fast.com and compare results between the two. 

I'm not sure why I should be speed testing against the same server?  This is the current Tower that my T-Mobile router connected to. The speed test results are what I am experiencing right now.  The speed is very disappointing based on the price I am paying. 

Speedtest.net does not run the testing agains the tower equipment. It establishes a connection to a server that can be in different cities. I live in east TN and I run speed tests against the server equipment in Charlotte, NC as that often provides the best results and when testing I select that target even though it is not offered as the "best" source. I can see a Nashville server selected as the best source but get worse results than going to the out of state server. If I go to one in KY it is usually providing poorer results than the server I find useful as a reference server. I use a reference server. You don't have to but the capabilities of random sources for the tests can be quite different. The routing path to the Charlotte server and the capabilities of the Charlotte location is consistent. I am looking to establish a baseline to have a consistent profile. If you jump about from one server to another it is a crap shoot and you get very different results as there are different variables. Sure the amount of traffic across the backbone routers also comes into play but I still find testing agains a reference source is more realistic as I have results over time and more predictable results. 

This seems counter intuitive. 
 

I'm paying T-Mobile for their best service.  Why would they connect me to something sub-par?  Besides, I don't see an option In Speedtest that lets me choose tower or server.