T-Mobile Home Internet slowed to failure of service

Bring a lawsuit, contact the CEO, tell him you are holding your breath until you turn blue unless your service is fixed immediately. Or just switch to a provider that gives you more reliable service, if you're lucky enough to have reasonable alternatives in your area. Which makes more sense for your happiness and well being?

 I disagree about the number of people who have good service for months and then it gets bad. Yes, it happens. But given that there are hundreds of thousands of T mobile home internet customers, the dozen who report on this discussion board having good service for months and then having it go bad and having to leave is tiny. It's smaller than people who sign up and are excited, but when they get it they have terrible speeds or an unstable connection. And that, too, is a relatively small number, less than 5% of new customers probably.

As for me, having some kind of internet is important enough to me that I wouldn't be able to tolerate having it out for hours at a time, or having my speed drop to something that is glitchy or unusable for periods. I like TMHI a lot, and my speeds are 20x faster than DSL, but I could only put up with real problems for something like a week before I would ditch this and crawl back to CenturyLink DSL. I'd probably try TMHI again in three months and see if they fixed the issue, but that's only because my alternative area providers are so bad, as in slow, overpriced, and the satellite one here is unreliable.

It would be a terrible business plan for T mobile to allow their towers to go over capacity to a point where hundreds of cell phone and TMHI customers suddenly have terrible service.

I can appreciate how frustrating or disappointing it would be to have good service and have it go bad, but realistically, there's only so much Tmobile can do on their end. It's important to call them up and tell them that you're experiencing a certain problem because maybe they can trace that to a problem with the tower equipment, if enough people in your area report it. You've done that.

This 5G over-the-air technology is not as easily fixable or easy to pinpoint a problem as something with wires and lines. For example, Verizon could put up new cell equipment or a new tower, and it might cause a signal conflict with a certain radius of transmission from your Tmobile tower. So it's not Tmobile's fault all the time. But issues like that might take some time for Tmobile and Verizon to work out between themselves.

I hope you have a good, stable alternative in your area, who won’t be jacking your price up every few years.