Forum Discussion
T-Mobile home internet unstable with online meetings
I've been a home internet customer for about 4 months. I'm in a rural area with no other real options. The service works well with streaming video. But I have major issues with Zoom, Teams, Skype, Facetime and other realtime meeting tools. The audio/video cut out every few minutes. I've noticed, while doing speed testing, that my data speed periodically hits zero every few minutes then returns to normal speed. It isn't noticable with video streaming, I assume because there is a buffer for a few seconds. This issue makes working from home difficult since I must attend online meetings. My current solution is to use my Verizon cell phone hotspot during each meeting. T-Mobile support keeps telling me the "tower is being upgraded". For 4 months!? Any suggestions for settings changes would be appreciated. FYI - I have the white box router not the newer grey "trash can".
jb_usa wrote:
formercanuck wrote:
Just as a note ... after using T-Mobile Home Internet for +1 year, I have 'just' started to experience issues with Zoom. Ironically, this has started just after last week's 'upgrade'.
Since Dec 2022, I haven't had any issues with zoom / vpn, etc.
Speed was 'OK' (disconnected from VPN ~= 350-500Mbps/40Mbps)
Last week, backhaul must have been updated, and is now hitting 800-950Mbps.
Oddly, Zoom calls now 'drop' , and VPN freezes.for ~15seconds every few minutes.
I can switch my wifi back to Spectrum, (100/10Mbps) and the issue disappears.
I have the same issues with VPN and Zoom calls freezing up. I'm a new customer and hope that it is fixed soon.
Same issues here with Teams calls and Zoom calls. All is good, and then I lose audio and then the call often drops, generally after 20-30 minutes into the call. Pings to google.com or 4.2.2.2 are maintained throughout and never drop, even 1400 byte pings. It is strange. I am consistently getting 300-400 Mbps down/20-30 Mbps up. Really hope we can get a resolution to this one soon.
formercanuck wrote:
Just as a note ... after using T-Mobile Home Internet for +1 year, I have 'just' started to experience issues with Zoom. Ironically, this has started just after last week's 'upgrade'.
Since Dec 2022, I haven't had any issues with zoom / vpn, etc.
Speed was 'OK' (disconnected from VPN ~= 350-500Mbps/40Mbps)
Last week, backhaul must have been updated, and is now hitting 800-950Mbps.
Oddly, Zoom calls now 'drop' , and VPN freezes.for ~15seconds every few minutes.
I can switch my wifi back to Spectrum, (100/10Mbps) and the issue disappears.
I have the same issues with VPN and Zoom calls freezing up. I'm a new customer and hope that it is fixed soon.
Just as a note ... after using T-Mobile Home Internet for +1 year, I have 'just' started to experience issues with Zoom. Ironically, this has started just after last week's 'upgrade'.
Since Dec 2022, I haven't had any issues with zoom / vpn, etc.
Speed was 'OK' (disconnected from VPN ~= 350-500Mbps/40Mbps)
Last week, backhaul must have been updated, and is now hitting 800-950Mbps.
Oddly, Zoom calls now 'drop' , and VPN freezes.for ~15seconds every few minutes.
I can switch my wifi back to Spectrum, (100/10Mbps) and the issue disappears.
I have to video conference for work, zoom/teams/go to meeting, and we use Zoom as our VoIP program and I am constantly having people tell me I cut out or froze. It is intermittent but very frustrating! I have tried talking to support and was told the tower is down in my area. Is is down forever because this has been happening for 7 months. I am at a loss for what to do as no other provider but satellite is available in my area, not even Star Link. A solution would be wonderful.
In rural areas T-Mobile is dependent on their limited low-band spectrum for long-range service. This may provide adequate download capability (e.g. video streaming, i.e. Netflix) but very limited upload capability. Video conferencing, like Zoom, Jitsi, Skype, etc. require both download and upload speeds.
If you live in a covered area, you might want to look into StarLink.
tmo_mike_c wrote:
Hmm, that is quite some time to have upgrades going on, but there are some cases where updates can take longer than we originally plan. If you haven't already, you can file a Trouble Ticket with our Tech Care team to have engineers check our your area to see if that's still the case. Or, they can give you updates on your existing ticket if you filed one before.
I called to have a trouble ticket created and was told I already had one in place from a previous call. Ticket number 36448520
Hmm, that is quite some time to have upgrades going on, but there are some cases where updates can take longer than we originally plan. If you haven't already, you can file a Trouble Ticket with our Tech Care team to have engineers check our your area to see if that's still the case. Or, they can give you updates on your existing ticket if you filed one before.
