T-mobile Home Internet Wifi Hub loses internet frequently, not reliable.

HomeWifi_User_Without_Internet wrote:

Hola,

I have had the T-mobile Home Wifi Hub for about a year now. (The gray Nokia cylinder)

I have spoke to tech department already and have been given a new hub replacement.
The problem with internet randomly cutting out has persisted with the new hub as well, and I am just about ready to cancel service.

I have 4 out of 5 bar connection to the tower with both the old and new hub. I can actually see the tower I am connected to just outside the window. Whenever my internet cuts out, I check the hub and it says it has strong connection to the tower.

My wifi connection to the hub is also strong, full bars, but no internet going through sometimes.

This issue affects every device in the house every day all at once. Even devices connected to the hub by wire experience the same issue at the same time as the wireless devices connected to the same hub begin to lose internet service.

 

T-mobile experts say there is nothing wrong with the tower or with the hub. I am starting to believe they simply don't know any better and their tools lack the details needed to troubleshoot this problem.

 

When it works, it works great, over 200 mbps on average.
 

I have also noticed odd issues where certain pages are heavily filtered. It used to be that Steam app friends page was not loading correctly but recently that problem is mostly resolved. Now when downloading a game on steam at full speed, it tends to take down the whole internet and I have to restart the hub to get it working again.

Seeing T-Mobile gradually improve their service is good news, but it's too slow of an improvement if I am still having issues after almost a year with the service. It's just not reliable at all.

I noticed reducing download speed to about 40mbps resolves the internet loss issue. But this is hardly a problem solved, rather a band aid to the issue.

Maybe T-mobile home wifi is not ready for home use yet. Internet needs to be reliable without interrupting itself many times per day.

Anybody here have any real working solutions ?

 

Bars mean nothing what matters is the signal quality.

Phone app is a bit limited go to 192.168.12.1 on your computer web browser.

First page expand Primary and secondary internet connection signal all that info is needed screen shot ok too.

Then on the left click Status and again expand Primary and secondary cellular network again all that data or screenshot.

Again need 

RSRP

SNR

RSRQ

RSSI

For both primary and secondary.

And Band for both.

With this info we can help you.

RSRP the lower the number the better.

SNR higher is better on this one.

RSRQ lower is better.

RSSI lower is better.