Forum Discussion
TMHI Gateways are dropping cellular connections randomly since 2 days ago. WIDESPREAD system issue needs support to fix!
TMO support does not think there is anything wrong. There are widespread reports of gateways (mostly Nokia) that JUST started randomly dropping the cellular connection 2 days ago.
This is not solved by putting a fan on it, replacing the power supply, or other non-helpful solutions. This is 100% an TMO issue and if not addressed, there will be a mass exodus to other providers.
TMO SUPPORT - PLEASE escalate and get this fixed, your phone support folks are clueless.
Same issue since yesterday. Repeatedly drops connection to cellular internet connection
Note that you want get much support from T-Mobile here. This is primarily a user forum. You'll get more direct results from T-Mobile if you contact via Twitter or Facebook, I believe.
What firmware are you currently running on your Nokias? It appears there is a new one (1.2201.00.0328) and perhaps it's broken things. Supposedly T-Mobile recently bricked 34,000 Sagemcom gateways with a firmware upgrade. Perhaps they should pause any updates for awhile.
I still have 1.2201.00.0324 and it’s operating without issue.
TMO support refuses to address that they have a network issue, we (many users) have tried. Search on reddit and on here for users with the same issue that started now 3 days ago. It appears to be mostly in New England but hard to beyond that. 1.2201.00.0324 and yes there are units like yours that are not affected. TMO needs way better support if they want to truly compete with home internet.
Accessing THIS website, the TMO community crashes the cellular connection EVERY TIME. Other websites are not an issue. You think there is a TMHI network problem?
I've had the same issue since last Tuesday. T-Mobile sent me a new Nokia gateway but still having the same issue. I live in Georgia. Support has had no good answers for me. Looking for another internet provider…
Well, TMO has served its purpose, which is to make cable internet providers lower their price. My old cable internet had a new promo price when TMO 5G started becoming widely available in my area. Win-win!
It works great for a couple of weeks and then drops connections and locks up. I have booted it numerous times in the last few days. Waiting for cable expansion soon in my area. It may be slower and more expensive but I will have a reliable service.
Central Virginia
It started out working just fine but now I'm constantly having to refresh my Gateway why
