tmobile home internet and samsung tv plus

Can you post what firmware version you have?

Mr.jone wrote:

Thanks Scottjd,

It has not worked yet. I did only have one ssid, so I separated them to the 5ghz and 2.4ghz then tried changing the bandwidth to auto then 40mhz on the 2.4 still nothing. Put the TV back on 5ghz and tried auto and 40mhz. Nothing. I will keep trying. Next thing I will try is an ethernet cable from the gateway. Thanks agian!!

Ok, so your TV does do with 2.4 and 5, good to know.
You should be able to leave the 5Ghz on 80Mhz bandwidth. The 2.4Ghz bandwidth change only made a difference for me on the TV's that can not do 5Ghz.

Can you tell me the firmware version on the TV? Do you know if the TV has the latest firmware updated on it?
Now you do have me curious. I have two samsung TV's that only do 2.4,Ghz and two TV's that do 5Ghz.
I think I will pair the dual band ones back up with the T-Mo gateway WiFi and test this myself again.
Currently I have my old WiFi router behind T-mo with a ethernet cable and all the TV’s are running good.
Ill let you know how it goes after I test, and see if I can find out why its would only be some TV’s for this issue.

Scott

Mr.jone wrote:

Thanks Scottjd,

It has not worked yet. I did only have one ssid, so I separated them to the 5ghz and 2.4ghz then tried changing the bandwidth to auto then 40mhz on the 2.4 still nothing. Put the TV back on 5ghz and tried auto and 40mhz. Nothing. I will keep trying. Next thing I will try is an ethernet cable from the gateway. Thanks agian!!

Ok, so this is what I did to fix it.

I tested this on the TMHI gateway/wifi for both 5Ghz and 2.4Ghz wifi. This seems to really be a DNS issue on how T-Mobile does the NAT and other things. So I had to change the DNS server on the Samsung TV's for this to work. This fixed Samsung TV+. Other apps should also work.

I tested Samsung TV+, samsung app store on the TV, AppleTV+, Netflix, HULU, YouTube, and Spotify and everything worked.

So to get this to work these are the changes to make.

1. Put the 5Ghz WiFi back to the default Auto bandwidth or change it to 80Mhz bandwidth. Your choice, but if some other devices have issue then I would recommend using Auto.
2. If you don't have any TV's on 2.4Ghz then I would change that back to Auto. For the 2.4Ghz since its over crowded thing normally run better on 20Mhz bandwidth so just let Auto manage this. Even iPhones and MacBooks wont let you use 40Mhz on the client side.
3. Connect to your choice of WiFi but I recommend the 5Ghz if you get a good signal.
4. After it connects go into Configuración
5. El General
6. Over to Red
7. Run Estado de la red (it will say connected to internet, but Samsung TV+ will still fail)
8. Then choose IP Settings
9. Go down to DNS Settings (it should say “Obtain automatically”
10. Change this to another DNS server, I changed it the Google DNS server at 8.8.8.8 (or another one)

I tested this with the google DNS server and it worked. Other DNS servers should also work if you have another open DNS servers in the area closer to you. Just don't use a T-Mobile DNS server.

Hope this helped,

Scott

Thank you Scottjd! The dns servers were the answer! I put everything back and changed the dns server to 8.8.8.8 and it's working like a charm! Something in the back of my mind said it was those, but I haven't done anything like this for many years!

Nuevamente, gracias. 

Mr.jone wrote:

Thank you Scottjd! The dns servers were the answer! I put everything back and changed the dns server to 8.8.8.8 and it's working like a charm! Something in the back of my mind said it was those, but I haven't done anything like this for many years!

Nuevamente, gracias. 

No problem. I remembered my one TV did the same thing when I tested the WiFi on the can.
But for some reason since I run a Asus router behind it and the TV’s work fine.

It was just one of those things that caught my attention. I just dont know why out of 5 samsung TV's in the house only two of them do it, and only the ones that have dual wifi. The older ones only have 2.4Ghz.

I haven't been able to connect my Samsung smart tv to T-Mobile home wireless. Called T-Mobile, but they couldn't figure it out, so they connected me to Samsung, and after spending an hour with them, was told that the tv isn't the problem, that it's on T-Mobile's end. 
 

The TV finds the T-Mobile wireless just fine but won't connect after entering password (I think the error code is 107). Tried multiple things, such as the 8 8 8 8 trick and a hard reset. Nothing works. The tv specs show that 5G should work, so I'm at a loss. We got the blooming tv not even 2 years ago. I'm on the struggle bus because I'm not techy at all and not sure what else to do. Any ideas would be appreciated. 

The firmware of the gateway is 1.2003.03.0178

I have the same firmware and noticed the only TV that has a problem with Samsung TV+ was one that is on the 5Ghz WiFi. The other 3 seem to work fine and they are 2.4Ghz only.
I do know samsung TV can use the 40Mhz bandwidth for 2.4Ghz. You can try changing the 2.4Ghz wifi to 40Mhz bandwidth on the channel and see if that helps.
Is you TV connecting to the 2.4 or 5ghz WiFi? Or do you have the SSIDS the same for both?
Is your 5Ghz running on the low channel or the hi channel?
You can try to switch them arround, if its low then turn off the low one and turn on the high one to see if that helps.

Thanks Scottjd,

It has not worked yet. I did only have one ssid, so I separated them to the 5ghz and 2.4ghz then tried changing the bandwidth to auto then 40mhz on the 2.4 still nothing. Put the TV back on 5ghz and tried auto and 40mhz. Nothing. I will keep trying. Next thing I will try is an ethernet cable from the gateway. Thanks agian!!

You need to change your DNS settings in network settings.  Run a network test, go to IP settings, go down to DNS and enter manually 8.8.8.8.   Trust me that'll work