TMobile knows there is a problem with USAGE details not being accessible.

mdbrody. wrote:

Is TMobile working on a solution, or not?

Any word yet on this issue.

No usage details available now for 15 days.  Just called customer service and supposedly they put in another service ticket.

Momof2boys wrote:

magenta6839562 wrote:

mdbrody. wrote:

Is TMobile working on a solution, or not?

Any word yet on this issue.

They won't even respond to me now. POS company! I'm taking my 4 lines elsewhere

respond to you where? in here? via chat? one of their social media platforms?

It's too bad they didn't notify us of this issue and at least own up to it rather than the run around.  I will be leave Tmobile.

PS:  They know that they will not be offering this in the future.

If you want to know your own usage detail, your router may have that info. Why does it matter to you if T-Mobile can access it? 

magenta6839562 wrote:

mdbrody. wrote:

Is TMobile working on a solution, or not?

Any word yet on this issue.

They won't even respond to me now. POS company! I'm taking my 4 lines elsewhere

Since it appears they may be sunsetting this feature, I’m hoping enough people complain that it returns or they offer a paid alternative or something

Hey there. I confirmed with our software teams that the usage details are NOT going away permanently. We are working towards figuring out what is causing them not to display and finding a fix. We appreciate your patience while we work through it. At this time, I am closing comments on this thread, but the conversation is ongoing here: USAGE DETAILS NOT UPDATED | Comunidad de T-Mobile