Forum Discussion
TVision something went wrong TVB-004
I just signed up for TVision and I am trying to stream this evening (7 pm local time) and keep getting an error code every 30 seconds or so. The show freezes, then goes black and says:
Something went wrong- we’re working on it.
Error code TVB-004
I tried another device and got the same error. It occurred on an Amazon Firestick 4K and an iOhone 11 running iOS 14.3. The error occurs when streaming on the T-Mobile network and when streaming on local WiFi. The WiFi speed test is coming in at over 600 mbps so I don't think it's a connection issue.
i was excited to find this streaming service with all the channels we use (minus CBS) for less than competitors. If this is going to be a frequent issue I'll have to look elsewhere for streaming services.
For folks still having issues with this, please contact our Tech Care team by calling or using our Facebook or Twitter help channels to have them file a Trouble Ticket. This is something we'll need to have resolved on a case by case basis.
I just re-joined TVision about one week ago and ran into a lot TVB-004 errors on NBC in the last hour. Sorry T-Mobile, but even for just $40 / month for live TV it's not acceptable. I try it for one more week and if it's not solved I leave you again…
I love your mobile service, please improve TVision! The beta phase should be over...
Yesterday I said I'll try it for one more week… Today I changed my mind… I cancelled TVision because of all the dropouts on different channels. I'm back to fuboTV. Well, it's $25 more but reliable. Sometimes cord cutting is not easy. Bye, bye TVision!
This happened to me quite a bit on my local NBC station back in November. I called support, and they got it fixed. It came back in December, and I called again. It was fixed again.
I would call Support and let them know. They will fix it.
Thanks for the advice but my decision is already made. What I read throughout the threads the service is not ready for prime time yet. I'll be maybe back in a couple months to check it again...
I keep getting the TVB-004 error on NBC. It's happening many times. Please assist. It seems to be NBC only.
Jpm123 wrote:
I keep getting the TVB-004 error on NBC. It's happening many times. Please assist. It seems to be NBC only.
Yeah, this happened to me on my local NBC station. I don't know why it only happened there. I had to call support two or three times, but they seem to have fixed it. I have not had any issues since I contacted them. I would call support and let them know. If you have the same experience that I do, it will be fixed for you in a couple of days after calling them.
I have had this problem sporadically since joining in Dec. Plus the "chipmunk" issue, also on NBC. I called support. The computer answering had me slimming for 2 ½ mins o till I finally got to a live person. She was friendly and helpful…. Until I sat on hold for 58 mins, waiting for tech support. I called again. Mark offer to call me in the morning and try again.
Look, it sucks. It's not user friendly, and dang… Why do I want to give them another chance?!
To get the best experience go into your router and disable ipv6
For folks still having issues with this, please contact our Tech Care team by calling or using our Facebook or Twitter help channels to have them file a Trouble Ticket. This is something we'll need to have resolved on a case by case basis.
