Forum Discussion

ALocke's avatar
ALocke
Newbie Caller
Hace 12 meses

VPN issues, some work related programs won’t load

We had a big snow storms a few days ago and started having VPN connection issues. It was working fine until then. My company uses a IPSEC VPN and allow us to work remotely.  When I'm home I'm unable ...
  • kelvs's avatar
    kelvs
    Hace 11 meses

    Exact same situation here. Last week was the storm. Everything was working perfectly fine then the day after the storm, VPN is an issue up to now. T-Mobile rep is no help. 

    Tried the suggestion:

    2.4 GHz, and select WPA - Did not work for me 

    2.4 GHz band > select WPA/WPA2 > WPA “TKIP & AES” -  Did not work for me 

     

    I might end up switching Internet promptly because it's an issue especially when you work remotely.

    I’ll search around if I can find other tips 

boe210's avatar
boe210
Newbie Caller
Hace 11 meses
boe210 wrote:
copz1998 wrote:

@ALocke , while checking the TM forums, I came across the following. While the customer uses Cisco, the correction procedure is the same - create a network, select 2.4 GHz, and select WPA for security.  

My company uses Cisco AnyConnect VPN. I've been having all the same issues mentioned in this thread and gone down the IT rabbit hole trying to remedy this issue. Finally found a knowledgeable T-Mobile technician that explained if personal or work VPN or systems are operating on IPv4 then you need to go into your T-Mobile home internet app > select network > click "+" to add network > name network > create password > select 2.4 GHz band > select WPA/WPA2 > WPA "TKIP & AES" > then save the new network and connect. Worked out my VPN issues and my security cameras are working now.  

Let us know how it works. 

I'm also a WFH Cisco VPN user. I didn't add the network - Under Frequency Band instead of selecting 2.4 GHz, I selected Automatic, hit Save... Tada! I'm back in business. Hopefully that keeps me connected and maybe helps others? 

But after a week of calls with tech support here and work IT folks stumped, not being able to do my bleeping job - I'm DONE. I'll be switching to the provider that rhymes with horizon. I don't like them either, but several WFH friends say they're more reliable. 

But after a week of getting nowhere with tech support here and with work IT, I've had it - switching to provider that rhymes with horizon.