Forum Discussion
VPN or Proxy Service Error Message - Unable to watch Amazon Prime Video
I’ve never had a problem accessing Amazon Prime Video más de T-Mobile Home Internet plan with the 5G Gateway N1.
A month ago I started having intermittently getting this message:
Your device is connected to the Internet using a VPN or proxy service. Please disable it and try again. For more help, go to amazon.com/pv-vpn.
I would clear my browser cache and restart it, problem solved, sometimes I needed to reboot my computer but nothing more. I have never had a problem with Netflix, Apple+, Disney, or Hulu only Amazon and as of this evening nothing I try fixes it except switching to my backup network provider.
Any idea why only Amazon blocks my access by mistakenly thinking I am using a VPN or proxy service?
+1! I am having the same issue
I have same issue.
I have the same problem. T-MOBILE Support did some troubleshooting and then said that it's an Amazon Prime issue. I contacted Amazon Support. I was told they are "working on it" the Support person couldn't give me a time frame for the fix.
@APEnchanted what kind of smart TV or streaming device are you using? There have been discussions about this problem with Sony and/or Samsung TVs. The users were able to use other streaming services with their TVs. Many other people have no trouble with Prime Video on other devices (such as Roku.) I think it's a bug with the Amazon software related to Sony and/or Samsung TV OS.
@nc1037 Thank you for responding. I have a Sony Bravia Google TV mode: XR-42A90K. You could be right about a bug with Amazon software related to these TVs. YouTube, Apple TV and Netflix work just fine on my TV with the same service.
As another troubleshooting step, I tried streaming Prime Video on my Samsung mobile phone, which is on the same T-mobile 5G Home Internet WiFi and this did not work either. Next, I turned off WiFi on my mobile phone, thereby forcing data transfer over the cell LTE network and this time Prime Video worked/ streamed just fine.
@APEnchanted That's weird about your phone not streaming Prime Video thru your T-Mobile Home Internet either. I have no trouble with any of my streaming services on my TCL Roku TVs and my Fire TV Stick. You could get a Roku or Fire TV Stick to attach to your TV to watch Prime Video.
Me too. Netflix, YouTube, Disney all work fine. Amazon does not.
Folks - A quick update - I don’t know what changed but Prime Video works on my Samsung phone and Chromebook now (what a relief!).
However, to be clear, Prime Video still does NOT work on my Sony Bravia TV.
I have a Sony tv & prime does not work with T-Mobile wifi. I talked at length with both Amazon & T Mobile. Amazon had me remove and reinstall the prime app. That fixed it for a day or so. T mobile had me change from 5 g to 2.4 g, that worked for a day or so. Then I read on this forum & someone mentioned using Amazon fire stick, which I never use as the Sony remote has an apps button. I tried the fire stick & prime works great. I guess bypassing the Sony remote was the solution. WHEW….so glad I looked at this forum….
My quick temporary solution, as I also have a Sony smart TV (2016?) with Chromecast as my interface, was to just cast from my phone or laptop. Otherwise i have the same error message with Amazon Prime Video when I try to play it straight from TV. :/
