Forum Discussion

ntorres1's avatar
ntorres1
Newbie Caller
Hace 3 años

Where is my rebate?

When I signed up for T-Mobile I was told I would be getting a $50 gift card as a rebate that I could use to pay my bill. It has been over 6 months and I haven't gotten my online gift card. I want to use it for my bill this month. Why have I not gotten this?

  • I know I applied for the $200. gift card and they can’t find it , what a rip off.

  • ElPasote wrote:

    I have the same question.  T Mobile had promised a $50 gift card rebate when I signed up with T Mobile internet, which I was supposed to have received it in 8 weeks.  I had totally forgotten about that rebate and just remembered it today.  It has been four months now and it doesn't bode well for T-Mobile.

    That is not the way to keep customers T-Mobile.  Get your act together!!

    I was promised a $200.00 gift card within 10 weeks ...I'm paying my 3rd months bill meaning ive had service from them for 4 months now and not a peep about that rebate 

  • Janine217's avatar
    Janine217
    Network Novice

    I thought there is a way to check the status of the $50 rebate.

  • AbqDJP's avatar
    AbqDJP
    Newbie Caller

    When I signed up, a $200 virtual visa card was part of the offer.  I submitted for it 3/26.  I've called and talked to some CS rep.  She said they have to wait for my card to be processed.  I check the status this morning.  It says 'Denied'.  It's been near 12 weeks, I've waited for this thing!

  • When I sign up for T-Mobile I was supposed to get reimbursed/ rebate 99.00 dollars in 8 weeks this was submitted on 2/19/2023, till this day I have not received anything also raised my payment from 87 to 124, I don’t understand anyone had this problem 

    gracias

  • Thanks....Actually, I found some other comments on that subject. Apparently, you have to register for your rebate through T-mobile online, which most people won't be aware of unless you read through the fine print on their promos.

    You also need a promo code and the number for the t mobile home internet device. I did find a couple of different t mobile promo codes online related to the home internet rebate and will try those.

  • follow the steps provided in the post right in front of yours.

     

    also check your spam folder in your email in case it was kicked over there. not unheard of.

  • I have the same question.  T Mobile had promised a $50 gift card rebate when I signed up with T Mobile internet, which I was supposed to have received it in 8 weeks.  I had totally forgotten about that rebate and just remembered it today.  It has been four months now and it doesn't bode well for T-Mobile.

    That is not the way to keep customers T-Mobile.  Get your act together!!

  • gramps28's avatar
    gramps28
    Router Royalty

    Try contacting tmobile support using messenger on one of tmobile's social media platforms like Facebook or Twitter to see if they can help you they also are a higher tier of support.