Why not participate in the Affordable Connectivity Program (ACP)??

I totally agree with you. They also told me I would have to switch service to one of their sister companies to get ACP - because the government would not let them offer the service. True? Not. If I switch, I have to pay extra to get out of the program I'm currently in and cannot afford to at this time. As soon as this program is done, I will go with a more reputable company (T-Mobile has almost 16,000 complaints against them with the BBB) that cares more about their customers and will be honest enough to put the programs in writing so that the customer knows exactly what they are getting for the money instead of a lot of promises. Signing up with T-Mobile has been a nightmare and is still ongoing. They apparently wanted to get the One+ phone out so fast that they did not inform their agents and techs about it or give them proper training. I've had probIems with this phone since day 1and now have to travel 50 miles round trip to get it fixed or replaced. I could only recommend T-Mobile to someone I greatly dislike.