Forum Discussion
Why not participate in the Affordable Connectivity Program (ACP)??
I am a T-Mobile Home Internet user and was getting benefits from the EBB (Emergency Broadband Benefit) which ended this month. I was eligible to continue benefits under the new Affordable Connectivity Program (ACP) but then found out that T-Mobile has chosen NOT to participate in this new program. I am being told I need to switch my service to Metro or Assurance (which require a phone line to get Home Internet). I'm not interested in switching my accounts, but if I have to- I won't be going to one of their subsidiaries, I'll move to AT&T or Verizon (both supporting their customers by participating in the ACP.
WHY is T-Mobile not choosing to participate in the ACP??
Why is T-Mobile choosing to NOT support their customers in a time of need?
- d4l3dRoaming Rookie
Comcast? One of the biggest hungriest sharks in the tank.
That's what I hate about gov support like this. It's put in private sector hands who immediately turn it into a business opportunity such as locking you in, bait and switch, a cycle of escalating surprise tack-ons, etc. This has little to do with helping the needy and more to make administrations look better while handing over undeserved funds to corps who care only about consumers as leverage, bait and for appearances. These "airwaves" are supposed to be the public's and for the benefit of all, not to build multi billion $ corps and certainly not campaign payback.
- AvaNewbie Caller
I'm so very disappointed in T-Mobile. I recently received their 5G Router and it is the best internet service that I have had in the 20+ years that I have lived at my current address. Before this, I had the best service ever, but it was less than 25% of the 5G service -- that was using a Hotspot on a cell phone and line used strictly for this purpose. Now I have been approved for the ACP -- never mind! That would have been so much help.
All the reps would tell me was that Metro by T-Mobile was available. It turns out that they only offer 5G service on mobile phones. NOT!!!
Soy un senior, senior citizen and really thought that T-Mobile cared more than others. My mistake!
- k2olyNewbie Caller
I just joined T-Mobile & I checked on their participation in the ACP & found this statement: https://investor.t-mobile.com/news-and-events/t-mobile-us-press-releases/press-release-details/2022/TMobile-Brings-the-Federal-Affordable-Connectivity-Program-to-More-Customers-with-FREE-Wireless-Service-at-Metro-by-TMobile/default.aspx .
Have you applied through the T-Mobile process & been denied? If so, maybe I won't bother doing it myself.
- Regret_PurchasiRoaming Rookie
Fidium also accepts it. There are 20 internet companies that do accept it. Verizon is not available in my area.
- d4l3dRoaming Rookie
Never heard of them. Fibium is fiber which is usually problematic (permissions, etc.) for city apt dwellers and only available in 5 states. Not available here. I'm only referring to the cheapest most comprehensive wireless in direct competition with T-M intended strictly for home use.
- AvaNewbie Caller
PS to the above: Verizon is not available in my area.
- d4l3dRoaming Rookie
I'm also a senior, senior citizen who has to sniff out deals just to survive. Gotta love how all these guys continue to corrupt the idea of public airwaves. To add a little fuel to the fire, I personally believe it will be getting worse for us as TMo and SpaceX finish linking up. Bet we'll pay dearly for that one, contrary to their current rhetoric.
TMo is insufferable. The hoops I had to jump through just to get back here to post. They'll continue to claim it's in the name of security but really it's just shifting the blame.
- ShekayNetwork Novice
I was on acp with my old plan if tmobile doesn't participate going back to my old cell phone plan tmobile is the only internet provider in my area
- d4l3dRoaming Rookie
It's beginning to become a moot point for me here. For the last few weeks my connection is down to dial-up speeds or worse for many hours during the worst time of day. Pages may not load or my browser claims the connection's broken, often while I have a download in progress from another site. I'm reading where a ton of TMoHI customers are having the same complaints. Home Internet is becoming unworthy, ACP or not. I'm stuck with this and have no positive options to offer.
- KulaniNetwork Novice
OMG.
Thanks for the information and replies. As a ACP
Member. Xfinity.com/IE i am approved to receive the
$30 credit for there service $29.95.
Is it worth it to keep phone service with my current t-Mobile plan an swith my t-m internet home service to xfinity/acp. (Free). How would this work?
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