why TMobile home internet so bad

Have had home Internet for over a year. On my 3rd hotspot (useless router.) My problem is the constant outages. Every single day it goes down. I work remote and this is unacceptable.  They say 'cheap is sometimes expensive.' Couldn't be more true with T-Mobile home Internet. Am now exploring other companys. I know it's going to cost more but I'll gladly pay it to get out of this amateur joke of a service.

Hi, checking in from Carlsbad California.  We switched over about a year ago.  The home internet was never good but passable.  We travel frequently and our security system and cameras require internet, they now go down consistently and have to be manually reset.  Small problem when your not at the house.

Currently, we lose signal 20 times a day and the download speeds are awful.

we are debating whether to wait for the ting fiber or just go back to spectrum this week.

customer service is awful for home internet since they can’t resolve.

bad option for this part of the country.

It seems to me that they do this on purpose to save money! They hook you on the good internet for 6 months and then drag you along with these unhelpful "fixes" until you realize that it will never be the same. We all have the same problem and they all tried the same solutions and it seems to not be working. I was offered a new router and I accepted it. Been using it but nothing seems to work. I play videogames and use an ethernet cable even though its a few feet away and it still seems to have high ping and lags constantly. Debating on switching to the fiber optic but its quite expensive. ¡Es ridículo!

We're having the same issues as everyone else. Joined in Jan '23 it was great. Not as fast as our Soectrum was, but spectrum was bogged down on evenings and weekends and super expensive. Last month our service went poopoo and I'm getting about 10-12 Mbps download now. Not really good enough for streaming on a single tv. Wife and I bohh t work from home, luckily we don't need high speeds. We get better speed hotspotting from our phones with smaller antennas, battery powered and  unfixed locations. Frustrated. 

I was chatting with Tmobile (again) several days ago, about one of the other issues I have had with them.  I had given up commenting on their home internet, and then he said "is there anything else..." so I mentioned it with low expectations  ( expected reboot devices, move my gateway, etc…I knew it was not on my end  - having been a network engineer for several years).

He mentioned about sending new hardware and I declined.  He then mentioned something about refreshing their network settings on their end.  I did have to reboot the gateway, but after they did something on their end, they said it would take 24 for 48 hours to take full effect (odd, but OK)

It has been a few days past the 48 hours and it has been good, but too early to say it is reliable.  I have a speed test app on my phone so I have a easy way to track the history of my bandwidth and ping.
 A week ago, when I had trouble streaming at 4:45 pm (before the refresh), I was getting 35.5 Mbps download, which can barely support streaming at 4k quality.  Usually I get 250+Mbps which is way more than needed.

Time will tell if the fix on their end will fix it.

Everyone is saying the same thing   it worked ok for the first 6 months not even good just ok  then boom I’m getting 1 mbps and it’s saying excellent strength  there is no reason for the internet to be this bad I’ve paid for cheaper internet’s that gave us better quality this isn’t ok and your doing nothing to fix the problem I wouldn’t even Recommend this to someone that is trying to save money 

All  the marketing showing how fast t mobile is..........

It can be fast, more than most households need, but home Internet can be so slow it can't handle streaming 1 TV show.

My phone is always fast.  Even though it is smaller,  runs on a battery, and the location varies. But t mobile gives so much priority to cell phones, my home doesn't have the 25 needed to stream a TV show at certain times.

Fortunately my wifi router allows me to tether my phone to it, and set it as the primary WAN connection. 

Never thought I would use my 50 gb of hotspot data 1 foot away from my  gateway with unlimited data.  

Maybe some day t mobile will get good enough at traffic shaping to allow home Internet users to have decent bandwidth, while phones have ludicrous speed, but people have complained for years.

Hopefully my sagecomm router supports carrier aggregation.  My S23 does, but do I need 3 gig to my phone?  I worked in a small data center, hundreds of computers, and they averaged 1 gig at the edge.

magenta6910663 wrote:

In the same boat. Started using TMHI in May of 2021 in northern WI. It was stable and solid for two years and then two months ago it became very inconsistent. My cell metrics hasn't changed since first installed but since the last two months my speeds have been all over the place. If feels like a bandwidth or maybe a throttling issue. They did send me another gateway but still having the same issue. 

Yeah, It is so frustrating because it work so well at first! I am not sure what the issue the last few months has been, but if they don't fix it and fix it quickly, I'll have no choice but to switch.

In the same boat. Started using TMHI in May of 2021 in northern WI. It was stable and solid for two years and then two months ago it became very inconsistent. My cell metrics hasn't changed since first installed but since the last two months my speeds have been all over the place. If feels like a bandwidth or maybe a throttling issue. They did send me another gateway but still having the same issue. 

I am having the same type issues as everyone else here...was great at first but now I can barely even load email much less download a file or watch streaming TV. 

I work from home and the home internet service just isn't good enough. I was told T-Mobile doesn't throttle speeds, but they CLEARLY do...I hate to say it, but if the issues aren't fix and fixed quickly, I will HAVE to switch providers. My job depends on reliable home internet and, at the moment, T-Mobile home internet isn't reliable and just isn't good enough.