Have I been scammedon the $830 promotional credit?
Can anyone explain tome how the $830 trade in credit works when you upgrade your plan to the new 5G? Surprisingly,T Mobile can not and I still don't know what they gave me for my trade in value but it wasn't $830. The man in the store broke it down this way… pay taxes and fees on any phone, trade in eligible device, sign up for the New 5G rate plan and we deduct the $830 from your new phone choice. You pay the difference for 24 months. So for an iPhone 14 pro max with tax and activation paid up front,That leaves a $1099 for the phone minus 830 is 269. That is roughly $11 month for 24 months for the phone. So why is the monthly $20???
I got scammed by $830 Trade in credit - Ronnie E and Taylor E
On January 3rd, 2024 - Ronnie E completed a sale with me over the phone. Ronnie upgraded all my four lines and enticed me with a trade-in deal. She promised I would be getting $830 credit per phone with an eligible trade-in. I got 4 new iPhone devices - three of them iPhone 15 Pro Max and one of them as iPhone 15 Plus. T-Mobile asked me to send the 4 Samsung Galaxy phones to trade in, which I completed. I get $830 credit for only three phones, not the fourth one. While Ronnie E promised I would get credit for all four phones, Taylor E says that I will not - one of them was lying. I have lost close to $1,500 on this so far in addition to waste of hours of my precious time and forget being stressed out hearing these lying professionals. What is my way forward? As a victim, I am determined to make T-Mobile accountable. Is going to their legal department with my attorney the only way? Or is there any other quicker and easier way to resolve this situation? T-mobile Wireless Legal Department 12920 South East 38th Street, Bellevue, Washington 98006 Sales Person: Ronnie E Account Representative Supervisor: Taylor E