Great Download Speeds, Horrible Upload speeds
A couple weeks ago our upload speeds dropped to below one, while our download speeds seem pretty consistent. 30-140. I reached out to customer service, did all the steps, and they sent a new gateway out. The New Gateway is having the same issues. Download 30-140, Upload .87. So now I'm back on with customer service, and they asked me to turn it off and on again. Then to move the unit because I should be getting 36 up. The best up we've ever had is 13. We moved the router all around the house before picking the current location with the best connection. This all started 2-3 weeks ago. No new devices on the network. Apparently no maintenance in the area. Any ideas.Why T-Mobile??!
Signed up for T-Mobile Home Internet 3 months ago. First couple of weeks, fantastic. After that, began experiencing dropped connections every few hours. Figured it was the heat. Put the gateway on top of a 3" high egg rack with a 9" fan blowing on high at the gateway, and things stabilized so that we only had to reboot the gateway every couple of days in order to re-establish a connection. For the past month, however, things have been going sharply downhill. Over the past 2 weeks, internet has been completely unusable for streaming during 'peak" times (evenings /weekends). Today, internet has been totally unusable: download speed in teens and low 20's when it's "good", upload speed maxes out at 0.3 to 0.5. Speed test shows 96% loss. That's not a typo. Data consumption currently shows 118GB total combined usage for 2 phones and the gateway. Speed became unusable around the time we hit 100GB. However, we have regular "Home Internet" - NOT "Home Internet Lite". We were promised unlimited 5G Home Internet data with our 2-line Magenta Max plan. But T-mobile has fallen far short and is not delivering on its promises. It's so bad, T-Mobile is making even Spectrum look good. Tried to chat with support, and "Khasmirjoy" literally never even once responded to any question or comment in the chat, even though checkmarks appeared showing they'd been read. I have finally had enough and today signed up for AT&T 1Gig Fiber but that won't be installed until a week from today. We work from home and simply cannot go a full week with T-mobile's useless "internet". What I'd like to know is what is going on? Why does it seem that most people with T-Mobile Home Internet get the promised speeds for a month or two before T-Mo apparently begins throttling down so bad it becomes unusable? Why is support SOOOOO bad (nonexistent)? And 96% loss, seriously??!
Upload speeds much faster than download speeds
So I recently switched to T-Mobile Home internet since it advertises good speeds and no data caps. When I first set up the gateway, I was shocked. Speeds were blazing fast. I was consistently getting speeds between 70mbps and 170mbps. This went on for roughly 6 weeks, and then the service became completely unusable. Speeds were consistently below 1mbps and on a good day I could make it into the teens. I called customer support just about every day trying to sort things out, but got nowhere. Ifinally got a call from an engineer who said, "I should expect varying speeds based on my location" and closed out my case. Not a single person can tell me why everything worked so well but then tanked. I then called and had them send me a new gateway device. I set it up and speeds were again in the 60-100 range for about 2 days, and then went back to being unusable. I then started to notice that most tests showed my upload speeds to be significantly higher than my download. I also set up a fan to rule out overheating which has made little to no difference. Today, I decided to see if my signal could be the issue, so I drove to the base of the 5g tower in my city plugged in my gateway with full bars of connectivity and ran a speed test. My results showed my download speed at 2.62mbps and my upload at 59.3 mbps. I ran the test several times over about a 30 minute period on both mine and my wife's phone and got very similar results on every single test. I'm holding out for Starlink and will be abandoning TMobile as soon as possible if they can't resolve this issue, but in the mean time, I would like to know if anyone has any ideas as to why these speeds are so backwards or possibly have suggestions for things I can do to try to fix the issue myself.