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blueberrycat
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Re: Home internet becoming unreliable after few months
Marcia_1986 wrote: suspectthey've now accepted more customers than their service can accommodate Nailed it. Same here. We just signed up for AT&T 1Gig Fiber for $80 a month. We're keeping the Magenta Max on the phones so we will still be able to short-term hotspot tether in case of outages with AT&T, as a backup. But the T-Mobile Home Internet is useless, especially in metro areas where it's oversold, causing extreme throttling (YES, I said throttling - even TMo's TOS state pretty clearly that TMobile reduces speeds on Home Internet accounts during periods of high demand in order to prioritize mobile phone signal usage). But it appears that bandwidth is simply spread too thin across too many users, resulting in "high demand" that's 24/7, making TMobile Home Internet unstable and useless around the clock. If you rely on internet for work or business, T-Mobile's instability and Home Internet throttling practices could be catastrophic, as they nearly were for us. The ONLY thing that saved us from adverse action at work (until we can get AT&T's tech in to install fiber) was to pay an additional $35 to T-Mobile per month to upgrade to the 100GB of hotspot per phone account (see phone Addons in TMobile account) in order to use the cell phone hotspot instead of T-Mobile Home Internet. When Home Internet download speeds were about 1 or 2 Mbps with uploads in the 0.3 Mbps range, the hotspot at least usually had speeds in the mid-40's down and 20 up, which was (barely) sufficient for zoom meetings.5Visto4likes0ComentariosWhy T-Mobile??!
Signed up for T-Mobile Home Internet 3 months ago. First couple of weeks, fantastic. After that, began experiencing dropped connections every few hours. Figured it was the heat. Put the gateway on top of a 3" high egg rack with a 9" fan blowing on high at the gateway, and things stabilized so that we only had to reboot the gateway every couple of days in order to re-establish a connection. For the past month, however, things have been going sharply downhill. Over the past 2 weeks, internet has been completely unusable for streaming during 'peak" times (evenings /weekends). Today, internet has been totally unusable: download speed in teens and low 20's when it's "good", upload speed maxes out at 0.3 to 0.5. Speed test shows 96% loss. That's not a typo. Data consumption currently shows 118GB total combined usage for 2 phones and the gateway. Speed became unusable around the time we hit 100GB. However, we have regular "Home Internet" - NOT "Home Internet Lite". We were promised unlimited 5G Home Internet data with our 2-line Magenta Max plan. But T-mobile has fallen far short and is not delivering on its promises. It's so bad, T-Mobile is making even Spectrum look good. Tried to chat with support, and "Khasmirjoy" literally never even once responded to any question or comment in the chat, even though checkmarks appeared showing they'd been read. I have finally had enough and today signed up for AT&T 1Gig Fiber but that won't be installed until a week from today. We work from home and simply cannot go a full week with T-mobile's useless "internet". What I'd like to know is what is going on? Why does it seem that most people with T-Mobile Home Internet get the promised speeds for a month or two before T-Mo apparently begins throttling down so bad it becomes unusable? Why is support SOOOOO bad (nonexistent)? And 96% loss, seriously??!275Visto2likes1Comentario