Home internet becoming unreliable after few months

Marcia_1986 wrote:

suspect they’ve now accepted more customers than their service can accommodate

Nailed it. Same here.

We just signed up for AT&T 1Gig Fiber for $80 a month. We're keeping the Magenta Max on the phones so we will still be able to short-term hotspot tether in case of outages with AT&T, as a backup. But the T-Mobile Home Internet is useless, especially in metro areas where it's oversold, causing extreme throttling (YES, I said throttling - even TMo's TOS state pretty clearly that TMobile reduces speeds on Home Internet accounts during periods of high demand in order to prioritize mobile phone signal usage). But it appears that bandwidth is simply spread too thin across too many users, resulting in "high demand" that's 24/7, making TMobile Home Internet unstable and useless around the clock.

If you rely on internet for work or business, T-Mobile's instability and Home Internet throttling practices could be catastrophic, as they nearly were for us. The ONLY thing that saved us from adverse action at work (until we can get AT&T's tech in to install fiber) was to pay an additional $35 to T-Mobile per month to upgrade to the 100GB of hotspot per phone account (see phone Addons in TMobile account) in order to use the cell phone hotspot instead of T-Mobile Home Internet. When Home Internet download speeds were about 1 or 2 Mbps with uploads in the 0.3 Mbps range, the hotspot at least usually had speeds in the mid-40's down and 20 up, which was (barely) sufficient for zoom meetings.