5G Gateway does not have admin features for Business accounts
I have a business internet gateway and I cannot make any changes on my device. Here is the reason, this dmb 5G Gateway now requires the app to make changes but if I try to use the app, I will receive a message saying I have a business account and I need to log in to the HUB, I log in to the HUB, there are no options to manage the gateway. I click on support, it shows only my reps, my reps are clueless on how to resolve this. Can someone look into this? It is crazy what you do to businesses...I have been already trying the ATT gateway, and I will be replacing them all…I am talking about 15 gateways.
Business T-Mobile ID does not work on switch2t-mobile.com -Oops there was a poroblem!
Are Business T-Mobile ID's integrated with the rest of the T-Mobile ID system? I was trying to check on the status of my Promotions https://www.switch2t-mobile.com/and I am prompted to login. However, the ID I use for my business account on the T-Mobile Account Hub will not work for checking promotion status. I encounter three different scenarios: -If I select I am a Business, I forwarded on from the promotions page directly to my Account Hub and do not see any promotions. -If I say I have a T-Mobile ID and enter my Business Account Hub email, it says I need a T-mobile ID and asks me to link it to my phone number. It them wants to verify the last 4 of my Social Security which does not work. I do get a verification text when I do this. -If I try to setup a new T-Mobile ID I also get the Oops there is a problem message.