2 hours wait for Customer Service
What is going on with Tmobile? I have noticed all my phone call from Jan 2023 that it is getting longer to get a hold of customer service. First it started 30 minutes then 45 minutesand it keep getting longer on wait time to get a hold of Customer Service. This March 2023, I called 3 times and I have to wait for more than 2 hours. I have to hang up the first 2 calls coz I was waiting for more than 2 hours and I have to go somewhere. My last call was 2 hours and 3 minutes then my call got dropped. YIKES!! I have been with Tmobile for 25 years now and This is the worst I have experienced with Tmobile. It looks like they focus on getting more new customer and forgetting about Customer Service.. Anyone experienced this?
T-Mobile, fix your customer service. It is extremely poor
You outsourced your customer service at the expense of your customers and you're not listening to all of the complaints you're getting. I have wasted hours(not minutes) on the phone with customer service because our conversations keep getting lost in translation and they do not understand how to handle complicated issues, so we keep going around and around in circles. I couldn't even open an account and get a device at the physical T-mobile store because you guys ran multiple credit checks on me because of the extremely poor customer service on the phone. And in the end I couldn't even get my device, and all I got was a lower credit score. Thanks T-mobile.
Returned device confirmed but lost by T-Mobile
I asked for a replacement WIFI router from T-Mobile in 12/21. I received it with instructions on returning the bad device. I used the same box, the enclosed packing slip and packed the return device and shipped it. I have the confirmation that the box was left on the dock in Ft. Worth at the T-Mobile dock. T-Mobile says they never received the device and want to charge me with failure to return. I have spent hours(YES) on hold listening to awful music and then argues with someone that I cannot understand thousands of miles away who attempts to assure me that he/she understands my frustration. How do I remove this charge and the customer allegation that I returned the wrong device?