2 hours wait for Customer Service
What is going on with Tmobile? I have noticed all my phone call from Jan 2023 that it is getting longer to get a hold of customer service. First it started 30 minutes then 45 minutesand it keep getting longer on wait time to get a hold of Customer Service. This March 2023, I called 3 times and I have to wait for more than 2 hours. I have to hang up the first 2 calls coz I was waiting for more than 2 hours and I have to go somewhere. My last call was 2 hours and 3 minutes then my call got dropped. YIKES!! I have been with Tmobile for 25 years now and This is the worst I have experienced with Tmobile. It looks like they focus on getting more new customer and forgetting about Customer Service.. Anyone experienced this?
T-Mobile, fix your customer service. It is extremely poor
You outsourced your customer service at the expense of your customers and you're not listening to all of the complaints you're getting. I have wasted hours(not minutes) on the phone with customer service because our conversations keep getting lost in translation and they do not understand how to handle complicated issues, so we keep going around and around in circles. I couldn't even open an account and get a device at the physical T-mobile store because you guys ran multiple credit checks on me because of the extremely poor customer service on the phone. And in the end I couldn't even get my device, and all I got was a lower credit score. Thanks T-mobile.
Great Download Speeds, Horrible Upload speeds
A couple weeks ago our upload speeds dropped to below one, while our download speeds seem pretty consistent. 30-140. I reached out to customer service, did all the steps, and they sent a new gateway out. The New Gateway is having the same issues. Download 30-140, Upload .87. So now I'm back on with customer service, and they asked me to turn it off and on again. Then to move the unit because I should be getting 36 up. The best up we've ever had is 13. We moved the router all around the house before picking the current location with the best connection. This all started 2-3 weeks ago. No new devices on the network. Apparently no maintenance in the area. Any ideas.
Returned device confirmed but lost by T-Mobile
I asked for a replacement WIFI router from T-Mobile in 12/21. I received it with instructions on returning the bad device. I used the same box, the enclosed packing slip and packed the return device and shipped it. I have the confirmation that the box was left on the dock in Ft. Worth at the T-Mobile dock. T-Mobile says they never received the device and want to charge me with failure to return. I have spent hours(YES) on hold listening to awful music and then argues with someone that I cannot understand thousands of miles away who attempts to assure me that he/she understands my frustration. How do I remove this charge and the customer allegation that I returned the wrong device?
Any reason I'm being charged $500/month for an internet service I'm not using?
I can't get anyone at T-Mobile to help me. Has anyone else been literally pick pocketed by T-Mobile? I realize it may be a glitch with my account, but that doesn't explain why NO ONE will help me...and/or why I can't just cancel the service they are using to steal from me. This is beyond frustrating.
Feedback/rate poor supporr
Hello. I just recieved some of the worst support I've ever had from this company. normally its alright and helpful at times but this time I was completely let down by expectations. A month ago I asked for help repairing my phone, It broke AGAIN shortly after its repair even though it hasn't been dropped and has a case protecting it. I had to pay 200 dollars to get it fixed. I was told by support they would try to get it fixed for free since its unreasonable to have somehow had the screen glitch or chip despite paying to repair it.I was then informed that for some reason I had lost my insurance awhile ago which may have helped reduce the cost,and was never notified despite them saying they did via text, and that they can't give it back to me now Juanita failed to properly solve any of my issues and thensent me back to my day with a final somewhat rude messageand I couldn't leave any feedback. Im unsure what to do besides post on here now and hope I can get some kind of help, or at least leave info for the poor support I received from Juanita