Factura
Sadly, I have to leave T-Mobile after 11 years of being a customer. Times are tough and at my current state, can't afford this bill. I have a total of 11 lines , getting suspended due to none payment really hurts the bill. I didn't ask for credit just asked if they can reduce the amount and they refused saying it's a valid charge. Being customer for so long didn't make a difference. I can't complain about the service it's great overall hence why I stayed for so long but I think T-Mobile should consider loyal customer a bit.
I contacted Tmobile to cancel my phone insurance in Feburary but they did not cancel
Hi, I have been using T-Mobile since 2020. Had a lot of ups and downs. Today this recently, i got a new 15 iphone pro max and added insurance to be safe as I was traveling out of country. I came back on February and called them to cancel but apparently they did not. I have jobs and college and my family maintains that bill so they did not get the time to check now I just realized they did not cancel the insurance. The operator was like "ok it was your job to check bills every month and make sure they removed it correctly". So now its my "part time to check if they did their billing correctly?" Just because its money its no their responsibility? Help please! 🙏