Anyone else unable to view all payment history?
I have had nothing but problems with Tmobile since I went to post paid from pre paid. I have had my plan changed without my knowledge. I have had 2 extra lines added to my account with NO phone numbers, but BILLED FOR 4 LINES @ $165.00. I have spent hours and hours on the phone or in the store trying to resolve T mobiles receptive billing errors. Now all the sudden my whole account payment history doesn't show for this year and 8 months from last year. They act as if they are doing US a favor by crediting our account as a "courtesy" credit. How is it a courtesy when they are making customers pay for something they didn't approve, add, or request. I hope to find another carrier because Tmobile customer service is the worst, and their billing practices illegal.
T-Mobile Overbilling after Boost switch
Complete nightmare. Nothing has gone as was described at the store when we switched our family plan. They have overbilled me every month since we made the change in October. Every month i've called, they credit me the difference after long drawn out calls. I'm currently on hold, been so for 85 minutes now. When I called months back they assured me the billing was corrected, obviously it is not. Now they are telling me it must be escalated and someone will call me back. Read the other complaints on this, nobody ever calls. T-Mobile is a joke and a bunch of fraudsters. I will be switching providers as soon as I can figure which direction to go. Worst cell provider ever.