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CSteel
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Joined 3 years ago
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Re: Need 3 years of account history and bills . Help!!
Hi gramps28, i sincerelyappreciate your suggestions!! I thought the same thing, and I have done both. No 🍀 luck. when I've contacted T-Mobile over the phone, I was told they do not have access to those account records. Only the ones I can view online. I went into the store, in downtown San Diego Ca andthe Sales Rep said she can only access 3 months of account history!! I immediately questioned her statement. she told me call customer care "tomorrow" I said but my bill cycle ends and this needs to e addressed tonight. She could not assist me with anything. not even a simpledownload frommy bill from July 2023. The App wont load it or display any information- I get a blank page. . I asked exactly what does T-Mobile store employees do since they can't assist with billing or account information. She said take payments for a fee of $10 and sell phone plans. I'm quite disappointed in the lack of care, servicesand concern for their long time customers!!31Visto0likes0ComentariosRe: iPhone App Looping Issue
I have an iPhone 11. I have had nothing but issues with the app. Either I cant view my full account history- bills - any account changes - because they either give me an error or the page is blank!! I cant even get T-Mobile to send out invoices from June - July 2023. The app gives an error message for this billing cycle. I find it strange since this is the billing cycle where I my plan was changed wohltut my consent- and I'm the only authorized user on the account. I was told that was because of the "olddata system" that gives authority to all members on the account to male authorized changes???? if this was the case, why didn't T-Mobile notify all account owners that anyone under the account can now make changes without prior authorization from the. primary account holder - account owner? IMO this is just unacceptable and unprofessional .20Visto0likes0ComentariosRe: Anyone else unable to view all payment history?
Hi, no I have not tried reaching out to them. i have contracted T-Mobile through the appmany times.the only answer I get is - they will start a ticket to resolve this issue. i also have requested over 7 weeks ago that T-Mobile send out my invoices directly for the months I’m not able to access via T-Mobile app. ( June-July 2023) I don’t know how difficult this could be for T-Mobile since they have access to my account every time I’m signed in or on the phone w them?? I’m still waiting.28Visto1like0ComentariosAnyone else unable to view all payment history?
I have had nothing but problems with Tmobile since I went to post paid from pre paid. I have had my plan changed without my knowledge. I have had 2 extra lines added to my account with NO phone numbers, but BILLED FOR 4 LINES @ $165.00. I have spent hours and hours on the phone or in the store trying to resolve T mobiles receptive billing errors. Now all the sudden my whole account payment history doesn't show for this year and 8 months from last year. They act as if they are doing US a favor by crediting our account as a "courtesy" credit. How is it a courtesy when they are making customers pay for something they didn't approve, add, or request. I hope to find another carrier because Tmobile customer service is the worst, and their billing practices illegal.Tmobile won't display Account History of Payments ?
I have had so many problems with Tmobile inaccurate monthly bills. I was guaranteed a plan that included taxes for Magenta 55+ for 2 lines.$70 with auto pay in March 2021. One line was cancelled and my plan adjusted to $55.00 a month. without auto pay. ( but bills still say 2 lines) One line was cancelled and not reactivated. Two months ago, at the end of my billing cycle I added my father onto my account, as the second line. I understand 2 lines are $70 w auto pay. Tmobile took 10 days to port his number over from ATT. They insisted on giving him a temporary number until the port is complete. Once the port was complete, anyone would ASSUME the temporary number wouldn't be considered a 3rd line( since it was cancelled w the porting over of his old number) I then get online to check my invoice, and I NOW HAVE 4 LINES I am being billed for at $165.00. I was FURIOUS. I immediately contacted TM and of course the wait times are always more than an hour to speak ( text) a representative. I went into the store explaining the situation, and of course they are useless in trying to help resolve ANY billing or account issues. They advise everyone to call customer service. I notice Tmobile billed me for the magneta plan twice at $80.00 plus a $5.oo late fee for abill that was NOT late on top of it. I got online to see my account history or all transactions and noticed my fathers line was ported over the day we called to request it. Then two weeks later it shows the same number ported over again. WTH? How can Tmobile charge customers for 4 lines (mind you there were no phone numbers for these mysterious extra 2 lines) I spent over 20 hours trying to get this resolved. I got online again today and see another $165.00 bill. I go under my account history for all payments and see only THREE for this "current year" I have my records, why doesn't Tmobile display my payments? Why doesn't Tmobile display ALLpayments from consumers? I don't trust them anymore at all. They lie to consumers promising they will fix their billing mistakes, then act as if they are doing a favor for applying "adjustments" to our accounts. BEWARNED AND WATCH YOUR INVOICES. NOBODY SHOULD BE CHARGED EXTRA MONEY BECAUSE THEY. REFUSE TO PROVIDE CREDIT CARDS TO PERSONS WHO OVER BILL CUSTOMERS, AND BLATANTLY LIE TO CONSUMERS440Visto4likes2Comentarios