Anyone else unable to view all payment history?
I have had nothing but problems with Tmobile since I went to post paid from pre paid. I have had my plan changed without my knowledge. I have had 2 extra lines added to my account with NO phone numbers, but BILLED FOR 4 LINES @ $165.00. I have spent hours and hours on the phone or in the store trying to resolve T mobiles receptive billing errors. Now all the sudden my whole account payment history doesn't show for this year and 8 months from last year. They act as if they are doing US a favor by crediting our account as a "courtesy" credit. How is it a courtesy when they are making customers pay for something they didn't approve, add, or request. I hope to find another carrier because Tmobile customer service is the worst, and their billing practices illegal.
T-Mobile may not know their sales people are scamming people!
We spoke to a sales rep in the Brandon Town Center store, mid-December, (who conveniently no longer works there). They promised us that if we switched from Verizon they would give us $1000 dollars toward paying of our phones, and they could drop our phone bill from ~$315 / month to around $120 / month with an unlimited plan. That a business account would be better since we needed three (3) lines. That we would have to wait for the new customer period to finish and then we would get our money. That we could also qualify for a Veterans discount (I'm a Vet) to make our bill even lower. All lies. It's been 6 months and we still haven't received our reimbursement for the phones we were still paying for at Verizon. They said the bill will be a little higher than normal for the first month just till all of the billing catches up and then it will drop to the regular rate. We kept checking with T-Mobile waiting for the Prepaid cards with our money and the bill be dropped to about $100-$120. Then that's when we noticed about 12 phone numbers that we were paying for. We've called several times and can't get any help. They always tell us that there isn't anything they can do, they'll have to check with a supervisor and get back with us. When asking about the amount of the bill ($385!!) they say that my Veterans discount has dropped off and we have too many lines! They put those lines on there to make their quota! And I shouldn't have to use a Veteran's discount to reduce my bill to below $385!!! Now I'm told if we cancel, they won't be able to help us resolve this, we'll just owe that and much more! We're being blackmailed!
How do I Activate Google Play TMobile Billing Online?
I currently have it set up with my phone # but this is a stand alone device that has no phone number attached, only my gmail address. I try to update it from Google Play but I always receive this error message: Error Provisioning token expired [OR-DRPSA2-01]
T-mobile overbills me every month
When I started with T-mobile some months ago,my plan included free airpods. I was supposed to get some sort of debit card to use to pay these off every month. I never received this debit card. Consequently a charge has been added to every bill I receive from T-Mobile and for months I have had to call customer service to explain this. I don't owe any money for the AirPods.InevitablyI find someone who understands and adjusts my bill but I literally spend hours on the phone even month trying to get this permanently fixed. No luck! Any suggestions?T-Mobile Overbilling after Boost switch
Complete nightmare. Nothing has gone as was described at the store when we switched our family plan. They have overbilled me every month since we made the change in October. Every month i've called, they credit me the difference after long drawn out calls. I'm currently on hold, been so for 85 minutes now. When I called months back they assured me the billing was corrected, obviously it is not. Now they are telling me it must be escalated and someone will call me back. Read the other complaints on this, nobody ever calls. T-Mobile is a joke and a bunch of fraudsters. I will be switching providers as soon as I can figure which direction to go. Worst cell provider ever.