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T-Mobile?","conversation":{"__ref":"Conversation:conversation:60862"},"id":"message:60862","revisionNum":1,"uid":60862,"depth":0,"board":{"__ref":"Forum:board:plans-features"},"author":{"__ref":"User:user:27912"},"metrics":{"__typename":"MessageMetrics","views":12928},"postTime":"2023-06-29T07:32:58.000-07:00","lastPublishTime":"2023-06-29T07:32:58.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello, fellow T-Mobile customers. I am merely writing this with the hope that someone at T-Mobile will read it and FINALLY, after SEVEN months of headaches, fix and properly bill me. In December of 2022 I turned in my iPhone XR in exchange for the iPhone 14 and added a line because T-Mobile was running an $800 off the new phone promo. I handed my phone over to an associate in the store. Well, we are coming up on July 2023 and every month I have to waste my time fighting to have my bill corrected because every month T-Mobile does not apply the promo (bill credits.) Every month whomever helps me promises that they have updated and fixed the error, but the next month it is the same old story. At some point I was told that they never received my trade-in, which is absurd because it was not lost in the mail or something. I handed it over in the store! So, did the associate pocket my trade-in?? I was told they would investigate and follow up with me. I never received a follow-up, and then I was incorrectly billed again. Nobody at T-Mobile will provide a point of contact, someone who I can communicate with so that I do not have to spend an hour+ every month explaining the problem again with someone new. It is terrible service. I have been more than patient. This is ridiculous. I would NEVER ever ever recommend T-Mobile to anyone based on this experience. I feel stuck because if I cancel my service with T-Mobile then they will say that I still owe the balance of the iPhone 14. I am happy to pay the small amount that I might actually owe at this point, but they might say I am working off the full cost of a new phone, vs the $300 that it should be because of the promo. T-Mobile, please fix my account! Please bill me properly! At this point I feel that you have stolen my iPhone XR and are ripping me off/trying to steal more from me by not honoring the promo. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1953","kudosSumWeight":29,"repliesCount":49,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:119274":{"__typename":"Conversation","id":"conversation:119274","topic":{"__typename":"ForumTopicMessage","uid":119274},"lastPostingActivityTime":"2025-01-07T07:29:22.482-08:00","solved":true},"Forum:board:upgrades-orders":{"__typename":"Forum","id":"board:upgrades-orders","displayId":"upgrades-orders","nodeType":"board","conversationStyle":"FORUM","title":"Upgrades & Orders","shortTitle":"Upgrades & Orders","parent":{"__ref":"Category:category:postpaid"}},"User:user:60438":{"__typename":"User","uid":60438,"login":"dm1128","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-10.svg"},"id":"user:60438"},"ForumTopicMessage:message:119274":{"__typename":"ForumTopicMessage","subject":"did anyone else get scammed by tmobile","conversation":{"__ref":"Conversation:conversation:119274"},"id":"message:119274","revisionNum":1,"uid":119274,"depth":0,"board":{"__ref":"Forum:board:upgrades-orders"},"author":{"__ref":"User:user:60438"},"metrics":{"__typename":"MessageMetrics","views":2459},"postTime":"2024-01-17T18:13:31.000-08:00","lastPublishTime":"2024-01-17T18:13:31.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" joined t-mobile about a month ago. was told we would get the 55+ plan that costs $110 a month and our two iphone 15 pros would cost less than $8 each per month and we would get autopay making our bill about $115-116 a month. They charged us $154. Called the bill pay customer service folks and they said the deal I qualified for didn’t exist under that specific plan even though I was told otherwise. Shame on you tmobile. They said I could qualify for the discount on the phones if I just add $20 to my bill. I don’t know how these people sleep at night. When you demonstrate shady business practices you will eventually get caught. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"656","kudosSumWeight":2,"repliesCount":7,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:144865":{"__typename":"Conversation","id":"conversation:144865","topic":{"__typename":"ForumTopicMessage","uid":144865},"lastPostingActivityTime":"2024-10-30T17:50:24.000-07:00","solved":false},"Forum:board:t-mobile-account-prepaid":{"__typename":"Forum","id":"board:t-mobile-account-prepaid","displayId":"t-mobile-account-prepaid","nodeType":"board","conversationStyle":"FORUM","title":"T-Mobile.com Account","shortTitle":"T-Mobile.com Account","parent":{"__ref":"Category:category:prepaid"}},"User:user:148820":{"__typename":"User","uid":148820,"login":"Sarajane24","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-3.svg"},"id":"user:148820"},"ForumTopicMessage:message:144865":{"__typename":"ForumTopicMessage","subject":"why cant your service agent find my order information?","conversation":{"__ref":"Conversation:conversation:144865"},"id":"message:144865","revisionNum":1,"uid":144865,"depth":0,"board":{"__ref":"Forum:board:t-mobile-account-prepaid"},"author":{"__ref":"User:user:148820"},"metrics":{"__typename":"MessageMetrics","views":124},"postTime":"2024-10-30T17:50:24.000-07:00","lastPublishTime":"2024-10-30T17:50:24.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I placed my order for the home internet and I went to go create my T-Mobile ID of course I was met with what many people have previously noted as a \"dead end\" because it kept asking for my telephone number that I do not have through T-Mobile and I do not want one I wanted access to their home internet because that is the most convenient one currently and was the home internet that had the best prices as well although I'm starting to reconsider Spectrum even though I have had zero service over the past month with Spectrum but that being said I went to go talk to a service agent about my situation and I was met with the dead end as well because they could not currently find my order information and I've given them the screenshot to my email that confirms it so can somebody explain to me why suddenly my information is not existent ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"862","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:132025":{"__typename":"Conversation","id":"conversation:132025","topic":{"__typename":"ForumTopicMessage","uid":132025},"lastPostingActivityTime":"2024-10-28T00:04:24.000-07:00","solved":false},"Forum:board:account-hub":{"__typename":"Forum","id":"board:account-hub","displayId":"account-hub","nodeType":"board","conversationStyle":"FORUM","title":"Account Hub","shortTitle":"Account Hub","parent":{"__ref":"Category:category:t-mobile-for-business"}},"User:user:157091":{"__typename":"User","uid":157091,"login":"alisaaine","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-2.svg"},"id":"user:157091"},"ForumTopicMessage:message:132025":{"__typename":"ForumTopicMessage","subject":"Facing Issues with Account Login, T-Mobile App, and Tower Server Connection on My T-Mobile REVVL V+ 5G (Version 1.0). Any Advice?","conversation":{"__ref":"Conversation:conversation:132025"},"id":"message:132025","revisionNum":1,"uid":132025,"depth":0,"board":{"__ref":"Forum:board:account-hub"},"author":{"__ref":"User:user:157091"},"metrics":{"__typename":"MessageMetrics","views":211},"postTime":"2024-10-28T00:04:24.000-07:00","lastPublishTime":"2024-10-28T00:04:24.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hey everyone, I’m experiencing several frustrating issues with my T-Mobile REVVL V+ 5G (Version 1.0), particularly related to account login, the T-Mobile app, and connecting to my work's tower server. Lately, the T-Mobile app has been unreliable; it either takes a long time to load, logs me out unexpectedly, or occasionally freezes altogether. This is really inconvenient, as I rely on the app for account management and checking my data usage. Additionally, I’ve been facing challenges accessing my work’s tower servers remotely. I need to retrieve files and data regularly, but the connection to the server is inconsistent, leading to delays in my work. I’ve tried various troubleshooting steps, including restarting my phone, clearing the app cache, and reinstalling the T-Mobile app, but these have not resolved the issues. I’ve also confirmed that my login credentials are correct, so I don’t believe that’s the source of the problem. I reached out to my IT team regarding the tower server access, and they suggested that my device might be encountering network issues, but they couldn't pinpoint the exact cause. Has anyone else experienced similar problems with the T-Mobile app or connectivity to tower servers on the REVVL V+ 5G? Do you think it could be an app compatibility issue, or maybe there’s a network setting I need to adjust? Any advice, tips, or solutions you could share would be immensely helpful. I’m eager to get these issues sorted out so I can continue working without interruptions. Thanks in advance for your assistance! Alisa! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1564","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:95572":{"__typename":"Conversation","id":"conversation:95572","topic":{"__typename":"ForumTopicMessage","uid":95572},"lastPostingActivityTime":"2024-10-07T12:12:24.000-07:00","solved":true},"Forum:board:apple":{"__typename":"Forum","id":"board:apple","displayId":"apple","nodeType":"board","conversationStyle":"FORUM","title":"Apple","shortTitle":"Apple","parent":{"__ref":"Category:category:devices"}},"User:user:153773":{"__typename":"User","uid":153773,"login":"Rye5678","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-7.svg"},"id":"user:153773"},"ForumTopicMessage:message:95572":{"__typename":"ForumTopicMessage","subject":"Account Displaying the Wrong Device","conversation":{"__ref":"Conversation:conversation:95572"},"id":"message:95572","revisionNum":1,"uid":95572,"depth":0,"board":{"__ref":"Forum:board:apple"},"author":{"__ref":"User:user:153773"},"metrics":{"__typename":"MessageMetrics","views":398},"postTime":"2024-10-07T07:00:26.000-07:00","lastPublishTime":"2024-10-07T07:00:26.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I recently upgraded my device and the device displayed on my T-Mobile account is showing the wrong device. It’s not the old one, it’s a new model that is not mine. I reached out to customer service a few times and they do not know why. My new phone works fine. Anyone else have this issue and know a fix for it? 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I already call and report fault couple times and the issue still here!!! So who can tell me how to solve it? 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I paired my number with my account, but it gets stuck on the screen in the picture. I can't look at any settings related to my account. What is the solution to this problem? Please help when I enter my account, it gets stuck on the screen below. This is the link. This is the link that comes in the browser: https://prepaid.t-mobile.com/account-landing How can I fix this? 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I’m new user","conversation":{"__ref":"Conversation:conversation:144530"},"id":"message:144530","revisionNum":1,"uid":144530,"depth":0,"board":{"__ref":"Forum:board:t-mobile-account-prepaid"},"author":{"__ref":"User:user:37120"},"metrics":{"__typename":"MessageMetrics","views":126},"postTime":"2024-05-25T08:01:00.000-07:00","lastPublishTime":"2024-05-25T08:01:00.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" There is a new T-Mobile line with E-sim. I paired my number with my account, but it gets stuck on the screen in the picture. I can't look at any settings related to my account. What is the solution to this problem? Please help when I enter my account, it gets stuck on the screen below. This is the link. This is the link that comes in the browser: https://prepaid.t-mobile.com/account-landing How can I fix this? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"431","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjQuMTF8Mi4xfG98MjV8X05WX3wx","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.t-mobile.com/community/s/xjbgt85279/images/bS0xNDQ1MzAtNDEyOWk5MzM5MUJGQTc3RkM3NUQ3?revision=1\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:91250":{"__typename":"Conversation","id":"conversation:91250","topic":{"__typename":"ForumTopicMessage","uid":91250},"lastPostingActivityTime":"2024-05-11T15:51:43.000-07:00","solved":false},"User:user:151598":{"__typename":"User","uid":151598,"login":"AlisaH","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-5.svg"},"id":"user:151598"},"ForumTopicMessage:message:91250":{"__typename":"ForumTopicMessage","subject":"Can't link phone number to t-mobile ID","conversation":{"__ref":"Conversation:conversation:91250"},"id":"message:91250","revisionNum":1,"uid":91250,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:151598"},"metrics":{"__typename":"MessageMetrics","views":479},"postTime":"2024-02-19T16:29:22.000-08:00","lastPublishTime":"2024-02-19T16:29:22.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" When i try to login in my account it always ask me to link my phone number, i try to do it but each time i got code, enter it and got message “Make sure your 10 digit T-Mobile phone number is correct.” I tried to do it from different devices, tried to clear cookies and my other thing, because of it i even cant get acces to my account ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"355","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:76547":{"__typename":"Conversation","id":"conversation:76547","topic":{"__typename":"ForumTopicMessage","uid":76547},"lastPostingActivityTime":"2024-02-05T06:37:17.000-08:00","solved":false},"User:user:107924":{"__typename":"User","uid":107924,"login":"CSteel","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-7.svg"},"id":"user:107924"},"ForumTopicMessage:message:76547":{"__typename":"ForumTopicMessage","subject":"Need 3 years of account history and bills . Help!!","conversation":{"__ref":"Conversation:conversation:76547"},"id":"message:76547","revisionNum":1,"uid":76547,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:107924"},"metrics":{"__typename":"MessageMetrics","views":369},"postTime":"2024-02-04T01:28:45.000-08:00","lastPublishTime":"2024-02-04T01:28:45.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi, how do I get a copy of all my account history with a T-Mobile for the last 3 years? I would prefer it be in writing, since I’ve made numerical request through the app, and it’s 7 months later and still nothing!! 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