cancel account
4 TopicsRefund when cancelling prepaid plan?
I have some phones on prepaid plans for relatives. I will be needing to cancel them soon. A couple of them have balances in the accounts. Will those balances be returned to me when I cancel or will I just lose that money? Answer from a T-mobile rep would be welcome.Solved4.6KViews0likes12ComentariosMoving phone numbers between lines, on same account.
Hello. I upgraded 2phones recently, and had to add 2 additional lines to my account. No big deal, I understand the game. However, when I activated the 2 lines, T-Mobile decided to give 2 random phone numbers to the new lines, instead of adding the 2 phones I just purchased. They added the 2 new phones to my existing lines, of which have run their 2 year course (mandatory 2 years for each additional line). When I called to remove the 2 old lines, I was told I could not remove the 2 old lines since they were being used by my new phones, and cannot remove the 2 new lines eithersince they need to be active for 2 years. *Hope yall are still with me* I asked if they could move the phone numbers to the 2 new lines (which should have happened to begin with), so I could close the 2 old ones, and they would not do that. So now I am stuck paying for 2 extra lines that I do not need. Anyone been in this situation and have some good advice. So far the only solution I have will risk loosing my current phone numbers, of which I am strongly trying to avoid. Thank you all.1.4KViews0likes1Comentario