Not routing on band n41
About a month ago, my HINT stopped passing internet traffic. I checked the status and found that I was now connected on band n41 (always n71 before). I assumed they had upgraded my tower and contacted T-Mobile via Facebook. They confirmed the tower was having maintenance but that "parts were missing." Three weeks later, they said the maintenance was complete. Still no HINT for me. They told me it could take another 10 days for it to start working. Apparently magic was supposed to happen. My Nokia hotspot is still locked on band n41. Signal strength is usually better than -90 but sometimes goes to nothing. When doing a trace route, I get one hop beyond the hotspot, so I'm hitting the tower, and nothing more. I've tried to explain to T-mobile that there seems to be a routing issue with band n41 not getting routedbut they have no understanding of the issue. My cell phone doesn't connect to band n41 and has no internet issues. There's not much left for me to do besides cancel as I've had no service for a month and T-mobile is content to do nothing. I asked for them to escalate the problem or open a new ticket with excuses that equated to "no". I thought I'd check here for any ideas.