Paying for service and recieving None
I've had TMobile wireless for over a year now and the service is a JOKE. I'm so fed up at this point as you can tell by my username but needed to share my experience with other customers and people considering signing up for TMobile. When I first signed up in store for 2 wireless lines and got the 3rd one free I was under the impression I was making a good decision. The associate had all my information including home address which is also my work address(work from home) and guaranteed that the service in my area would be great. Every single day I get the No Service prompt; 'Emergency calls only', I get dropped calls, I get texts not sent nor received, apps that will not load, internet that will not load. 5G will appear for a brief second before I go to make a call or send a text and then dissappear immediately and change to 4G LTE with 1 or 2 bars. I constantly see the 🚫 symbol stating I have absolutely no service. I play the game of turning my wifi off and back on to maybe get a signal for a brief moment. On the other hand since I started my service I've spent countless hours on the phone with customer care and using the 611 text chatwhen the calls get dropped. It's so fun to go around and around and be told I'll receive a call back from this associate or this supervisor and then revieve nothing. Lies. I went and got the internet service not long after my wireless when I was told it would help boost signal and with my service in general. I had the thing for 9 stupid months or so- on the window sill boosted up to get the best signal of maybe 1 or 2 bars. I got so tired of calling and fighting with customer service and troubleshooting everything with tech support that I gave up for a while. I returned the wifi device only to be charged $200 for a non return fee which they told me I'd have to pay the bill and that it would be refunded to me after andto call my bank...I was told by another associate that they can't refund money and that it would be in the form of a credit and they're not sure why I was told to call my bank to check on it. I was then told by another associate that it was removed after I agreed to pay a certain amount, they said it was considered an unauthorized transaction but somehow it was all 'squared away' and 'no worries'. At this point this past week I've spent 40+ hours between phone calls and messages to find out the following: 1. Service is not fully provided to my address because of a lack of nearby towers. 2. The towers (owned by Verizon and leased by TMobile) were"checked" to see if they're working properly. 3. One specific tech was able to manually connect me to the nearby tower in which I still had no service. 4. All three of my Samsung Galaxy phones work perfectly fine 5. A $50 credit is TMobile's way of resolving my issues; "a $50 credit as atoken of our appreciation for my continued support" Not only do their associates love to hang up or randomly end chats at their time of choosing, they haveadmitted to the faults of the company and it'shorrible service. I actually had one TMobile associate recommend I switch service providers because it won't get any better..TMobilecontinues to want to steal from me via 'theft of services' and have neglected to right the year of not having service and paying +$150/month. I'll be contacting the BBB and wherever else reviews may be left. I'll also finally be switching my service today.
Four lines for one incorrect phone?
So I went into a store fully prepared to Port two numbers from AT&t over to T-Mobile military magenta Max. At that time they had just started the OnePlus on us promo as well as the iPhone 13 on us promo for opening new lines. Mind you neither of these promos at the time required any trade just new lines being activated. Going into the store talk to the service manager they were limited on stock. But they would be more than happy to order what we wanted. So what we were supposed to received was a OnePlus 9 pro, the only other stock available was a32 by Samsung decent phone but no thank you. So the manager goes and activates a new line after knowing she was supposed to be porting the two numbers I don't know what happened there puts the SIM card in the phone. Bang it's good to go hands the phone over cuz I'm looking at the phone I noticed there's a camera missing and also the color of the phone doesn't quite look like the one that was advertised it's got this weird pinky purple to it but I figured it was just because I was in the store like everything's hot pink in there so you can't tell a silver phone you know isn't just reflecting. Well it turns out what I got was a nine not a nine pro. And then without any of the other stock at the same time somehow there were four more lines SIM cards with level 5 360 protection plans which are $18 a piece activated as well which seemed odd so I had to pay taxes and activation on all of those and here we are nearly two weeks later. I've still not received the phone that I paid for which was the 9 pro. I'm not going to spend more money on more devices and whatnot when they can't get one right but is that normal practice. I have one wrong phone that I can't get a return package for for some reason. Three completely covered lines that is covering nothing nearly $300 phone bill for what. And 15 different sets of csrs and their managers only seemed in all of that time frame to honor a promotion for a phone that I was sort of kind of tricked into buying I think. So now I've already paid activation fees and taxes and all that fun stuff on these other lines that don't exist, and it's becoming harder to get any definitive information on you know sign up promos new line promos you know the things that happen when you add new lines and you've already paid for the stuff but I didn't have access to because there was no stock to be had. And every time you talk to a customer service representative whether it be online chat which is really the only thing available because if you want to talk to someone in person. Every single female that I've spoken to which of there has been four has told me that I have no access to my own account unless I give her my social security number. Is all of this normal or is this complete Insanity? Because the level of disrespect that I have felt since attempting to switch is monumental, especially from a company who claims to recognize veterans and survivors of the United States armed forces. All I want is my numbers ported the device and the lines that I paid for with the promotion that Drew me to transition from another company that T-Mobile has still yet to do successfully on the designated plan that I chose. Is that too far out of simple realm of possibility? There was even a customer representative who made a direct phone call to me who tried to have me type prompt commands that would delete my entire customer service chat thread. I'm just kind of bewildered by this entire process, is this standard and why can no employee seem to answer any question. Or actually do anything in regards to the stock the service the equipment or the troubleshooting of any therein?