How Many Others Were Lied to About Your EBB Eligibility
I'm curious how many other customers were lied to by T-Mobile's customer service about your eligibility for the FCC's Emergency Broadband Benefit. I was told, as of this writing, that if you open a NEW T-Mobile Home Internet Plan, you can receive the EBB pending approval through the FCC. This is a LIE. After dozens of emails, calls, and complaints spanning over a month, I was told by the Office of the President of T-Mobile that you may receive EBB only if your plan was active prior to March 10th. You will NOT find this information publicly listed on any of T-Mobile's website. However, even with this March 10th cutoff date in mind, if you call and ask customer service about opening a NEW account, you will be lied to and told you can receive EBB. Buyer beware. Even after reporting this to the FCC and making it known to T-Mobile's upper management, this lie is still being spread and causing customers to sign up with the false belief they will receive a monthly discount. Call customer service and check yourself. As of this writing, you will be lied to. This is not the customer service representative's fault. T-Mobile's management is refusing to fix a problem they are now very, very aware of. @tmo_adam_c@tmo_adam_m@tmo_alexis_p@tmo_mike_c@tmo_amanda@tmo_amandac@tmo_andrew_b@tmo_ben_m@tmo_brandy@tmo_brian_k@tmo_caton@tmo_ian
ACP (EBB) Benefit Program Refund - FCC
Anyone receive an ACP Equipment credit back from T-Mobile for participating in the ACP/EBB fed program for the equipment piece of it at all?! I just realized I never have and I'm pretty sure the feds paid T-Mobile for each of us that borrowed against that with T-Mobile& those who were approved for a benefit amt up to $100 or something like that. Well I just realized I never rec'd any credits or ACP monetary benefits back for equip that I recently paid off. I was billed by T-Mobile for the last 2+ years every month for a tablet that never worked right to begin with & wasn't at all what I ordered but i ended up paying close to $200 for a low end non working tablet & never once rec'd a credit this whole time for the equipment benefit part & thot we were supposed to right?! I could be incorrect here but fig id better double check see if I should've gone maybe to a diff website or something to get reimbursed for that. Thanks for the help and ur time!ACP (EBB) Benefit Program Refund - FCC
Anyone receive an ACP Equipment credit back from T-Mobile for participating in the ACP/EBB fed program for the equipment piece of it at all?! I just realized I never have and I'm pretty sure the feds paid T-Mobile for each of us that borrowed against that with T-Mobile& those who were approved for a benefit amt up to $100 or something like that. Well I just realized I never rec'd any credits or ACP monetary benefits back for equip that I recently paid off. I was billed by T-Mobile for the last 2+ years every month for a tablet that never worked right to begin with & wasn't at all what I ordered but i ended up paying close to $200 for a low end non working tablet & never once rec'd a credit this whole time for the equipment benefit part & thot we were supposed to right?! I could be incorrect here but fig id better double check see if I should've gone maybe to a diff website or something to get reimbursed for that. Thanks for the help and ur time!