Had to factory reset my phone. My e-sim says unknown.
I can't get in contact with T-Mobile support due to my phones sim not active. I used to be able to go to live chat and fix problems like these. I can't log into apps that require sms verification. I've tried adding a new e-sim and the newly added one says unknown also. I thought e-sim was supposed to be hassle free an convenient. This process has never been convenient. My phone is an unlocked Samsung galaxy 23 ultra and worked fine before the reset. Ayuda.
Strong Signal on 5G/4G - Slow or No Data Speed
Hi everyone, I'm experiencing issues having full 5G bar strength, but really slow or non-existent data speeds. When switching to 4G, this also happens. I've noticed it most when in rural areas. (I'm using a Google Pixel 7 Pro, latest OS updates, and latest app updates.) Any advice on how to resolve this issue? Thank you, everyone!
esim activation stuck on iphone 14 pro
Just switched to t-mobile (now i wish i wouldn't have), it's nightmare to activate one of line, spend almost 8+ hrs at store and phone with tech support, it's looks like no one knows the solution. my phone het stuck "Activating..." This shows under Setting>Cellular>Turn On This line. Tmobile says on there end it show eSIM is activated but my phone never get out of the "Activating..." and when i try to make a call, gets the msg saying my device is doesn't have an active SIM card. My store agent also changed the brand new phoen to another brand new phone but no luck. I wonder if anyone has answer.Esim with existing and active phone number
Dear All, I am a registered T-Mobile customer with valid phone number in the US. I am using the US sim card when travel to the United States, but this time, I want to activate esim keeping the existing US phone number. Is this officially possible to activate esim with current phone number? I download the "prepaid esim" app but it looks the esim feature is dedicated ONLY for new customers. What is more, is it possible to roll back esim to the standard one or it is only one time switch so my old simcard won't be active anymore? Looking forward to hearing the answer from you. Appreciate your help. Los mejores deseos,
Network Pass doesn't work on iPhone 14 Pro
Hello, Long time Verizon Wireless customer, fed up with poor service / zero coverage at my home...in a major city (Boston). I'm eager to test T-Mo to see if it will work better for me. Installed the T-Mobile app on my iPhone 14 Pro (running latest software - iOS 16.0.3) and began the setup for the free 3-month "Network Pass." Went through setup to install and activate a second eSIM -- I now have the Verizon eSIM configured as the "Default Voice Line" and the T-Mobile eSIM configured for "Cellular Data". After doing so, the phone does connect to T-Mo with what appears to be reasonable signal strength (fluctuating between 2-3 bars, and between LTE / 5G / 5GUC). When I turn off wifi, however, I can't access the internet. (From Safari, Chrome, or Firefox...if I try to browse to 'google.com', browser will just spin and eventually timeout...and even if I rule out a DNS issue by browsing to '1.1.1.1' I get the same result--timeout. ...Other 3rd-party apps also can't connect.) But the odd thing is--there's DEFINITELY some data connection(!) -- I get push notifications immediately, and I can send/receive iMessages (bubbles are blue). I've placed a couple calls to T-Mo for assistance, but can't seem to get past 1st-level reps and to someone who can actually help to identify what the problem is (I do have an open ticket...in case a T-Mo tech actually reads this message and can help...). I've tried to get assistance from Apple on this, but all signs point back to a T-Mo problem at this point, and Apple isn't really able to help out (their next recommendation was a phone reset -- and I'm not doing that, as there's nothing to suggest that would help). I'm a technical network engineer by trade...so no need to dumb things down for me. I'm eager to actually take this for a test drive and would really like to get to the bottom of the issue. Any advice? Any T-Mo expert that can help me to escalate to troubleshoot? ¡Gracias!
E-Sim Loses Signal
Good day! I have 1 physical sim and 1 e-sim both active on my iPhone 12 Pro Max. For the past several months, my E-sim has been losing signal on a daily basis. This also happens multiple times during the day. To correct this, I would manually switch the E-sim off and back on. This is such a hassle and it also impacts the ability to receive calls and text messages. The physical sim (line) does not lose signal at all. I am unsure what is wrong and why this is happening. Any assistance and guidance would be appreciated. Gracias.
