Forum Discussion
Network Pass doesn't work on iPhone 14 Pro
Hola,
Long time Verizon Wireless customer, fed up with poor service / zero coverage at my home...in a major city (Boston). I'm eager to test T-Mo to see if it will work better for me. Installed the T-Mobile app on my iPhone 14 Pro (running latest software - iOS 16.0.3) and began the setup for the free 3-month "Network Pass.”
Went through setup to install and activate a second eSIM -- I now have the Verizon eSIM configured as the “Default Voice Line” and the T-Mobile eSIM configured for “Cellular Data”. After doing so, the phone does connect to T-Mo with what appears to be reasonable signal strength (fluctuating between 2-3 bars, and between LTE / 5G / 5GUC).
When I turn off wifi, however, I can't access the internet. (From Safari, Chrome, or Firefox...if I try to browse to 'google.com', browser will just spin and eventually timeout...and even if I rule out a DNS issue by browsing to '1.1.1.1' I get the same result--timeout. ...Other 3rd-party apps also can't connect.) But the odd thing is--there's DEFINITELY algunos data connection(!) -- I get push notifications immediately, and I can send/receive iMessages (bubbles are azul).
I’ve placed a couple calls to T-Mo for assistance, but can’t seem to get past 1st-level reps and to someone who can actually help to identify what the problem is (I do have an open ticket...in case a T-Mo tech actually reads this message and can help...). I’ve tried to get assistance from Apple on this, but all signs point back to a T-Mo problem at this point, and Apple isn’t really able to help out (their next recommendation was a phone reset -- and I’m not doing that, as there’s nothing to suggest that would help).
I'm a technical network engineer by trade...so no need to dumb things down for me. I'm eager to actually take this for a test drive and would really like to get to the bottom of the issue.
Any advice? Any T-Mo expert that can help me to escalate to troubleshoot?
¡Gracias!
I am having the same issue except VZW is the primary data and voice plan on my 14 Pro.
Can anyone help us? I had purchased my 14 Pro at an Apple Retail Store and I was able to install Network Pass.
You can try chat by scrolling down from this post and clicking on the support tab and if live chat is available a window will pop up or contact support using messenger on one of tmobile's social media platforms to see if they can help you they also are a higher tier of support.
UPDATE: I spent a bunch of time with both T-Mo support AND Apple support, but no one on either end was able to figure out what the issue was...so I "gave up" for about a week and a half, and just "turned off" the T-Mobile line/eSIM. Out of desperation when I (yet again) found myself in another Verizon dead spot, I decided to try again by turning the line back on...and, much to my surprise, IT WORKED. I have no idea what changed or where… Maybe T-Mo had some back-end issues with Network Pass that got resolved? IDK...but for the past 5-6 days, I've had the T-Mo line active for cellular data and it seems to be working well.
Had a similar issue with Network Pass on Iphone 14 except for me I couldn't access data or internet while on a call. Was in a strong 5G-UC area. Discovered this trying to use maps while talking. I've tested this several times with the same result. Strange thing is that when I was on the phone with T-Mobile support it worked fine. They couldn't figure out why this was happening. Last option was to reset network settings which I know I didn't want to do so I'll try what "justabust" did and see if that may work.
