Trade In Credit Scam
Purchased new IPhone 13 because of the $800 promo credit offered for trading in my device. Store tells me I will receive a send back kit to return my device. No kit arrives, so I take it upon myself to contact customer service since the website does not allow me to request a send back kit. Explain the situation to the rep and they say they will send me a kit. Receive kit, send phone back. Phone is received. Check my account to see a $175 credit. Think to myself what is this? Contact customer service and they tell me they sent the wrong "return kit" and that kit is only for a buy back credit. Furious…explain the situation and am assured they have noted on my account that I should get the promotion and will remove the $175 credit and that I will see it on next bill. Don't see it…repeat process by calling in to again hear I have "noted it on your account and see a manager has approved". Receive new bill…still not fixed. Fix It! I have screenshots and video of the condition of the phone I sent andconversations assuring me it was fixed. So give me my money or send back the pristine phone I sent in that is worth more than your lame $175 offer.
No cell phone service in New Port Richey Fl 34654
I have been on the phone with Sprint/T-Mobile customer service, technical support, and hung up on or can't hear me during conversations with them for the last two days. As soon as I hit my neighborhood area I have no cell service nor can I get Internet on my cell phone. I've been told the tower is down for the last two days and nobody has an explanation or a timeframe of when it will be fixed except ASAP. This is very frustrating and I am one day away from dropping this company and going to Verizon. This is unacceptable my husband has lost multiple leads for his business due to this . I need an answer right now of when my service will have more than one bar located on my phone. I can't even openan appor listen to music on my phone when I take my dog for a walk and that is unacceptable I am furious right now. The only way I can do anything is if I'm on Wi-FiI pay way too much money on auto pay every month to go through this. I have done everything the technical help department has asked to no avail. So this must be issues with the tower.Has anyone else in this area has these issues? I need THE Sprint/T-Mobileto respond today and NOT FROM INDIA, MEXICO, OR ANY OTHER COUNTRY BESIDES THE US.