Charged for unused home internet
I've had mobile service with T-Mobile for 12 months. When I signed up, I refused home internet because I receive service through my landlord. I found out today (12.5 months later) that I am being charged 35 per month for this service I did not sign up for, I've never used, and never even took out of the box. The rep I spoke to refunded 2 months of the 12 monthly payments I was charged and advised me that they will be keeping the 10 months of charges I've already paid for absolutely nothing. That's $350 I've paid for simply for storage of an unopened box that was sent to me after I clearly refused the service when I opened my mobile phone account. I'll be canceling and contacting a lawyer for class action options. Mantente conectado.
"There is no way for our Expert's to tell them the truth"
I have been having lots of difficulties since signing up with T-Mobile regarding hidden/unexplained fees and general lies(I honestly believe that these "Experts" are encouraged to come up with a solution off the top of their head whether it is true or not and just run with it). I had three experts in a row lie (or they themselves were misinformed) about charges appearing on my account. I finally got to a supervisor who informed my that there is no way for them to tell the customer the truth. Later in that conversation I had asked for a copy of all the charges and changes made to my account, such as all the debits and credits so I could see all the crazy shenanigans going on with this. The same supervisor had informed me that no one in the company could give me that information and in the future I needed to pay better attention to hidden fees. Of course I also record calls for quality assurance, who exactly would I reach out to with these recordings? I like to give the company the benefit of the doubt and say that 3 "Experts" and a Supervising "Expert" were just having a really bad couple of days.
Pase internacional
Be very careful when purchasing an international pass. It's a bit of a scam when it comes to cruises. They don't apply. Be sure not to waste your money because they charges are astronomical compared to international. Nowhere on the contract does it warn you about it not apply to cruise, SO THIS IS YOUR WARNING. I was not only charged for the pass but also for whatever the cruise ship charged T-mobile, though my contract was not with the cruise ship nor did any of the paperwork tell me this information.