Assurant will not let me get my screen repaired
I have a Samsung S20 FE 5G & I cracked the glass but not the screen, I went to file a claim & Assurant won't give me the option to have my phone repaired at the CPR store in town even though they said they could if I had my claim code. The difference is a New Phone at $99 deductible or repair the screen at $29, of course they want me to replace my phone but I have tons of music on my phone I don't want to lose & why can't I just get it repaired? They have given me the run around whe calling saying there's not a center in my area & then when I said there is they said they cannot fix my model, even though the store told me they can.
Tmobile 360 Insurance & Assurant = False Promises
I strongly advise not to get Tmobile insurance, don't make the mistake I did... It sounded good 4 years ago, when Applecare didn't have lost & stolen option... So last week at the end of July in 2023, I needed to replace my battery it's at 77% health... Tmobile store sends me to Apple store, I was told that I have to go back to Tmobile since the phone is older than 2 years (normally they would replace it or install new fresh battery at 100% health). I go back to Tmobile, waited 20 mins for help... they order me a phone. They didn't notify me that it was ready for pickup, so 4 days later I went in inquiring about it, they check and had it there the entire time... $5 for the exchange of phone cost, also it's a refurb... I asked if the battery was new, they said it was... then told me the transfer backups will take more than 6 hours, had to come in next day in the morning, because they don't allow you to take the phone home to do the transfer... So after leaving my personal phone for like 6 hours there, they call me up the transfer completed and you can pickup the phone... Got there, checked everything out only to realize the refurb battery health was only at 78%... 1% better than my phone! I was shocked, a bit angry, and couldn't believe I wasted this much time on this BS process... I wanted to yell at the top of my lungs, but held it in store, my face was probably super red... I asked the Tmobile rep, why is the phone battery not new... why couldn't they replace the battery of my old phone with a new one instead, and if I could just annul this whole process and keep my old phone... Their policy is they can't do that and that they can only order another phone (refurb probably again) and that I would basically have to count my luck on the lottery that the battery will be better than both these current phones.... They can't help with anything else, besides me having to call 611 or corporate to grieve about my issue... Which I had to and the options I have are either they can replace the phone again, get an upgrade (i don't want to till the 15 comes out), or go to a 3rd party repair shop to get an estimate... a weekend past and I'm still waiting for a call back... and I'm asking myself why I paid $18/mon for 4+ years just so I have to go through this BS process and do all this work myself?!... Oh on top of that my google authenticator info didn't transfer over when they asked me to erase my old phone... I spent the last two days trying to get apps (tesla, banking & financial, etc) and accounts (email, software, etc) to get resolved and log back into them... (Don't do Google Authenticator! Go with SMS text (they say less secure, you'll thank me as it's much easier in life and I think with all the hacking, it's still plenty safe) otherwise, those who won't let you do phone #/SMS, go with Microsoft 2FA or 2FAS for iPhone). Next phone upgrade, will be Applecare+ w/lost & stolen option directly with Apple! I apologies for the long TLDR post/rant!, I just had so much stress and things going wrong over a week, just over a simple battery replacement... Besides all this mumbo-jumbo, I still think with my grandfathered plan, T-Mobile has an excellent phone plan pricing for my family and I, but their customer service in store sux and same with their upgrades (need to upgrade to the latest plan +add lines) went downhill over the pandemic!
I contacted Tmobile to cancel my phone insurance in Feburary but they did not cancel
Hi, I have been using T-Mobile since 2020. Had a lot of ups and downs. Today this recently, i got a new 15 iphone pro max and added insurance to be safe as I was traveling out of country. I came back on February and called them to cancel but apparently they did not. I have jobs and college and my family maintains that bill so they did not get the time to check now I just realized they did not cancel the insurance. The operator was like "ok it was your job to check bills every month and make sure they removed it correctly". So now its my "part time to check if they did their billing correctly?" Just because its money its no their responsibility? Help please! 🙏
horrible experience and useless insurance
Pay for insurance on all of my phones. Dumb idea. Insurance means nothing and I've paid for phones several times over for nothing. Two of my sons go to get phones fixed through insurance at the local store. Separate incidents at separate times. They are told there is nothing that can be done. They get cheap replacements and move on. Topic finally comes up months later as they do not live at home with me. T-mobile refused to replace their phones and I am STILL paying for the insurance. Nothing but the run around from t-mobile. A "supervisor" calls me and tries to strong arm me into buying additional phones. Talks over me. YELLS at me. Doesn't listen to what I am saying. The t-mobile app (worthless) shows not the boys' original phones, or even what they have now, but something different entirely. And somehow all of this is my fault. This is ridiculous. They tell me I have been with them for over 12 years. I think it is time to take the free phones from Verizon and move on. Cannot get anyone to actually listen and offer assistance. The chat is ridiculous. It takes forever for anyone to answer and they must be watching tv or answering fifteen different people given the time it takes for follow-up answers. Fine, you've outsourced your customer service to India, but have at least one person in the states that I can talk to…horrible experience
Pay for insurance on all of my phones. Dumb idea. Insurance means nothing and I've paid for phones several times over for nothing. Two of my sons go to get phones fixed through insurance at the local store. Separate incidents at separate times. They are told there is nothing that can be done. They get cheap replacements and move on. Topic finally comes up months later as they do not live at home with me. T-mobile refused to replace their phones and I am STILL paying for the insurance. Nothing but the run around from t-mobile. A "supervisor" calls me and tries to strong arm me into buying additional phones. Talks over me. YELLS at me. Doesn't listen to what I am saying. The t-mobile app (worthless) shows not the boys' original phones, or even what they have now, but something different entirely. And somehow all of this is my fault. This is ridiculous. They tell me I have been with them for over 12 years. I think it is time to take the free phones from Verizon and move on. Cannot get anyone to actually listen and offer assistance.Zagg Samsung Galaxy z flip4 screen protector
I am having a serious issue with T-Mobile insurance. I purchased a screen protector when I purchased my Samsung Galaxy flip phone, purchased both along with insurance at the store. Months when by, the phone created a line on the screen protector which is expected because it's a flip phone. When I went to the retail store, they said they don't have carry it at the store, they gave me a # to the insurance company to call. I called the insurance company, they said the screen protector is replaced by the store. After getting the round around I called the T-Mobile customer care team, they helped me to placed the order, twice and twice I didn't get the right products. I don't know what is going on with the warehouse, but at least the 2nd time I received the right box saying it is for the screen protector (1st order I received a charger!) but there's no screen protector in the box. I am so frustrated with this screen protector, am I the only one experiencing this with T-Mobile? I seriously don't think they should sell insurance when they don't have inventory for replacements.
Problem with Insurance coverage replacement
Anyone else experience this problem? So I spent the day on the phone trying to get the replacement iPhone 7 plus 128 for a phone that was diagnosed as having a mechanical issue. The phone was replaced last year and I was sent to Apple, as per T-Mobile, for a replacement under the manufacturers warranty. Seems Apple gave me a non-t-mobile phone and T-Mobile was not going to cover it. Gave me several reasons including that it was out of warranty! I have been paying for coverage almost $15 each month! Even told me that the phone is not covered for mechanical failures once the warranty expires. So they are saying that they sold me insurance that is only valid during the manufacturers warranty period. Unreal. They even tried to say Apple should be responsible. How? I am insured with Assurant for this problem. Even Assurant agreed the phone is suppose to be covered but that T-Mobile has directed them to refer issues such as this to T-Mobile for replacement, etc. So finally T-Mobile agreed to replace the phone but now they do not have a iPhone 7 plus with 128 gb storage. So they say, oh we can upgrade you and will give you $350 off an iPhone X and keep the non working brick. Wow, what a deal. I can easily go buy a phone at Costco for the same type of similar deal or go to any other store. So bottom line is T-Mobile and Assurant are pointing at each other and not honoring the coverage agreement which I have been paying for over the last 2 years.. Only option is to file for arbitration against Assurant on this as per the coverage contract.