I signed up to receive a free IPhone 13, but T-Mobile scammed me.
I signed up for an offer fornew line that would include a free Iphone 13 with a 24 month commitment. Then I realized I am being charged an extra fee for the phone on my monthly statement. The last T-Mobile customer service attendant that assisted me told me I was not eligible for the free Iphone 13 because I ported in a number from Google Fi. I never read ANYWHERE that if I transfered a number fromGoogle Fi, there would be no eligibility for a free phone, where are the rules written anyways?? This order was placed online and the offer was accepted by the online system. I also chatted with an assitant online that assured that this mistake would be fixed by the second billing statement. I need to know who I should believe, because I am getting conflicting information from two different assistants. Below are screen shots I took of the conversation I had with the attendant that assited me online:
iPhone 13 Series Dual eSIM Setup Instructions
After spending 4+ hours on the phone with customer care, and in-store, today trying to get Dual eSIM's setup on my iPhone 13 Pro Max, I left the store with one eSIM and one physical SIM on my new device. I need help and direction on how to get multiple eSIM's from T-Mobile setup on my device. I currently have two T-Mobile accounts - one personal, one business. I've previously used them in Dual SIM setup, one physical SIM & one eSIM - as described above, on my iPhone 12 Pro. Every time I've needed to re-setup the single eSIM for that device, the store always struggled to know what to do and how to get me setup with a single eSIM. Now that the iPhone 13 Series supports Dual eSIM use, I'd like to get setup this way.The device was ordered from Apple to activate T-Mobile's network, and the eSIM for my personal line came pre-configured upon the arrival of the device. However, when using the "Change SIM" option in "My Account" for my business line, as well as the store attempting to update from their end, the system gives an error stating "Looks like that eSIM number is already set up." after inputting the EID from the iPhone 13 Pro Max. "My Account" has no option to input any other information from the device that may link the 2nd eSIM back to the network, and the in-store employee said the same, or didn't understand how to set it up on their systems. I need precise direction on how I can get both eSIM Profiles for the two T-Mobile accounts installed/downloaded to the new phone. Ayuda.
